Colonial Connect

Colonial Connect

The Division of IT is pleased to provide the GW community with access to Colonial Connect, a state-of-the-art unified communications system. The system allows faculty and staff to communicate with each other across campuses, offices, residence halls and off-campus locations through chat, voice, video and web conferencing. 

Colonial Connect replaces the university’s aging phone infrastructure with a wide variety of voice, video and web services. It combines chat, voice, video and web conferencing features into an easy-to-use toolkit with a common directory. Colonial Connect also includes apps for a wide array of mobile devices, allowing users to collaborate from anywhere in real-time.



Colonial Connect

Jabber, a Colonial Connect service from the Division of IT, brings phone capabilities to your computer through the integration of chat, voice, video and desktop share in one tool. Once installed, you can select any of these features from the Jabber window. Jabber allows you to make and receive calls, check voicemail, receive voicemail messages in your email inbox, group chat with others and easily see who is online, integrate your calendar and share video and desktop with someone else all from your computer. Jabber also supports WebEx integration, and will automatically send invites to those within a Jabber group chat if WebEx is needed. 

Download Jabber      Jabber Training

Download instructions: Login to the software downloads page with your GW NetID and corresponding password. Use the dropdown to navigate to the Colonial Connect section. Select the Cisco Jabber Client that matches your operating system of your computer. If you need assistance downloading Jabber, please call the IT Support Center at 202-994-4948. 


WebEx is a collaborative meeting tool that allows for real-time meeting and sharing computer content over the web. Features include multi-point video conferencing and desktop share to help facilitate online meetings or teach a class. For information on how to access this service, visit the WebEx for faculty and staff page or the WebEx for students page. 

Colonial Connect Voicemail

Voicemail to Phone: Colonial Connect Voicemail indicates a new message by a solid red light on your handset, a stutter dial tone on the line and a voicemail icon next to the line button with message count in the display. In order to access messages, press the voicemail button, or dial 4-4000 for Foggy Bottom users and 3-4000 for Virginia Science and Technology Campus users. 

Voicemail to Email: Colonial Connect Voicemail sends received voicemails directly to your email address. You can then listen to your voicemail directly from your email inbox. 

Colonial Connect Conferencing

Colonial Connect Conferencing allows for eight party conference calls, with a dial-in number and code available upon request. To request local or toll-free voice-only conference services, please submit a request

Colonial Connect Mobile (Single Number Reach)

Single number reach is available through Colonial Connect Mobile. With this feature, your office extension will ring on your mobile device, allowing you to answer a call on the device of your choice.  

Set up single number reach at using your GW NetID and corresponding password. You can use this site to have your phone or Jabber line ring to your local cell phone number.


Colonial Connect eFax

Colonial Connect

Colonial Connect, a state-of-the-art unified communications system from the Division of IT, provides the GW community with Colonial Connect eFax. Colonial Connect eFax gives you the ability to fax from your computer without access to a physical fax machine. Using an existing fax number, you can send and receive faxes through the Colonial Connect eFax portal, with the ability to leverage Adobe PDF digital signature functionality. In addition, faxes can be received via email. Colonial Connect eFax supports a paperless office and reduces the number of hard-copy documents that may contain sensitive material. 

Request eFax

Colonial Connect Mobile Apps

Colonial Connect Mobile Apps
Jabber and WebEx Apps give you the ability to connect, communicate and join conferences on most mobile devices.

Colonial Connect Desktop Phone

Colonial Connect

Colonial Connect, a state-of-the-art unified communications system from the Division of IT, provides the GW community with several options for a desktop phone. The standard video phones (models 8845 and 8945) offer video capability as an added feature. Phone features include the ability to place calls on hold, call waiting, ad-hoc conferencing, phone directory, transfer capabilities, call history, voicemail, video calls and extension mobility. Extension mobility allows users to configure any Colonial Connect Standard Video or Multi-Line phone as their own, on a temporary basis, by logging into that phone. Once a user logs in, the phone adopts the individual user’s default device profile information, including line numbers, speed dials, service links and other user-specific properties of a phone. Basic, Multi-Line and Conference phone options are also available.