Phone Services | GW Information Technology | The George Washington University

Phone services are migrating from Cisco Webex to Zoom. Once the transition is complete, physical phones, virtual phones, and web conferencing will be on the Zoom platform, and Webex (conferencing and phone), will be retired. Learn more about the Zoom Phone Transition.

Get Started

Connect to the GW VPN to request phone services for an individual
Request phone services for a department (including labs and conference rooms)
Learn how to get started with Zoom Phone

Note: As we transition our phone services from Cisco to Zoom, new GW phone numbers will be set up in Zoom.

Features

GW phone services are provided via Zoom Phone, a software-based service accessed from the Zoom Workplace app. Virtual phones are the primary method for delivering phone services across GW, allowing you to access and manage your GW phone number from a computer or mobile device.

If you have a GW phone number, you can access your virtual phone via Zoom Phone, which is available in the Zoom Workplace app.
If you don’t have the Zoom Workplace app on your device, follow the instructions in the Zoom Guide.

Zoom Phone Options
Physical Phones

Zoom Phone Options for GW Offices & Departments

Individual Phone Lines
Assigned to an individual user for the duration of their employment and decommissioned upon departure. These numbers are not intended for shared or departmental use.
Shared Lines
Shared lines allow a group of users or phones to share the same phone number and voicemail. All members can answer calls, check messages, and manage settings as a team.
Departmental Phone Lines
Department Phones, or Common Area Phones, are used by multiple people in a common or shared space.
Request a Departmental Phone
Phone Trees
Phone trees, or Auto Receptionists, automatically answer calls and route callers to menus, voicemail, or forwarding destinations.
- Request a phone tree

Physical Phones

While most users will use Zoom Phone virtually, physical phones may be requested for specific operational needs, such as front desk or reception areas, or for part-time and student employees.

Learn more about requesting a physical phone

The department or office requesting a physical phone is responsible for purchasing and replacing the phone when it is no longer supported or functional. If you no longer need a physical phone, you can request a phone pickup.