GW IT is here for you even after you have left GW campus. Find helpful information on accessing accounts, how to connect when you visit campus and learn about the various support options available to you through the IT Support Center. 

Connect to Wireless Internet

GWconnect - 72 hours Free WiFi for Guests

GWconnect is the WiFi network that is reserved for guests of the university including parents, university event attendees and other visitors.   

Guests must self-register for their access credentials.  If a guest cannot receive texts or access email to retrieve the credentials, please contact the IT Support Center for assistance at 202-994-4948 or [email protected].

Get Started

GWconnect – Up to 90-Days Access for GW Sponsored Guests

Guests sponsored by a member of the GW community can now register for a sponsored account that, upon approval, grants network access for up to 90 days.

Get Started


eduroam (education roaming) is a secure, worldwide roaming access service developed for the international research and education community, and it allows visitors from participating institutions to connect to the Internet across GW's campuses and when visiting other participating institutions using their university login credentials.  For more information and a list of participating U.S. institutions, visit “Where can I eduroam?”. 


GWMail is the University's email system for students and alumni. GWMail features enhanced storage capabilities and access to GWCalendar. You may access GWMail by visiting the myGW Portal, selecting "email" on the left menu and then under "Students" or "Alumni", selecting "Go to GWMail". Log in with your GW NetID and corresponding password.

Access GWMail

Your GWMail address is your GW NetID followed by ""

GW uses two-step authentication in conjunction with GW Google apps (email, calendar, drive, etc.)

How to Set-up Two-Step Authentication  Two-Step Authentication FAQs


GWmail FAQs
GWmail for Alumni FAQs

Tech Support

GW Information Technology provides the following support options for GW students, faculty and staff: 

Call Email Walk-up Support


[email protected]

Academic Center
(Rome/Phillips Hall) B102

Monday - Friday

10:00am-6:00 pm

Submit an IT Ticket Find Answers
For IT support, phone requests, GWired, efax and more Visit the GWiz knowledge base

Martha Chatbot

Get questions answered 24/7

Remote Assistance

Remote assistance (for Mac and for PC) allows GW Information Technology support analysts to access your computer to provide technical assistance remotely; only use this option when directed to do so by a GW IT support analyst:

Walk-up Support

GW IT Support Center provides in-person technology support through office hours and scheduled appointments. Please contact the IT Support Center to schedule an appointment with a technology specialist. 

Office Hours

Monday - Friday
10:00am - 6:00pm 

Academic Center (Rome/Phillips Hall) B102
801 22nd Street, NW
Washington, DC


If you have a NetID, take a look at the links below


How do I access Blackboard or obtain support?

Colonial Connect

Internet Access




Available software at GW

Two-Step Authentication

How to set up two-step authentication
Two-step authentication FAQs