Support
Winter Break 2025: Special Operating Hours
- Dec. 22 - 23: Walk-in support centers and dispatched IT Support will be open regular hours.
- Dec. 23 - Jan. 5: GW IT phone support and self-help knowledge base will continue to be available 24/7.
- Dec. 24 - Jan. 5: Walk-in support centers and dispatched IT Support are closed.
- Any standard support tickets submitted during the break will be triaged when staff returns on Jan. 5th. Urgent issues that require escalation will be addressed by our on-call support staff throughout the holiday.
Submit a Request
ithelp
gwu [dot] edu (ithelp[at]gwu[dot]edu)
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Classroom Support
202-994-7900
Classroom Search
Phone
202-994-4948
24 hours / 7 days a week
Walk-In
Walk-In Support Centers
Class in Session?
Dial 0 from a classroom phone or call 202-994-7900 for support
Try Our New Chat Support Pilot
GW IT is introducing a new chat support service, allowing you to connect directly with a customer service agent in real time.
Get Started: Select the chat icon, in the bottom right corner of this page, to connect to chat support.
Chat Support Hours: Monday - Friday 10:00 am - 5:30 pm
Knowledge Base
Explore our knowledge base for how-to articles and guides.
Technology Support in Classrooms for Events
If you would like to request event support for existing AV technology in a classroom, please submit an event request. Please submit the request at least two weeks in advanced for guaranteed technical support. Event inquiries, like reservations, furniture setup, and catering, should be directed to the appropriate venue manager.
Request Tech Support for Classroom Events
Remote Assistance
Remote support tools allow GW Information Technology support staff access to your computer to provide technical assistance remotely. A GW IT support staff member will provide a unique Session Key for each request and instructions for use to initiate the remote support session.
The use of this software for any purposes, other than technical support services offered by GW IT and its partners, is prohibited. These tools do not allow unattended access to GW Faculty and Staff computers; all remote support connections and privileges are initiated by the customer.