On Jan. 2, 2025, GWireless will be retired. Join eduroam, GW’s primary wifi network. For the best experience, forget the GWireless network and then set up your eduroam connection on your devices.
Support
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Winter Break Operating Hours
- Dec. 21 - Jan. 1: Walk-in IT support centers and dispatched IT Support are closed.
- GW IT phone support and IT self-help knowledge base will continue to be available 24/7.
- Jan 2: Walk-in IT support centers and dispatched IT Support re-open for normal operating hours.
- Any standard support tickets submitted during the break will be triaged when staff return today. Escalated urgent issues will be addressed by our on-call support staff throughout the winter break.
- Jan. 2: GWireless will be retired. Join eduroam, GW’s primary wifi network. For the best experience, forget the GWireless network and join eduroam on your devices.
Classroom Support
202-994-7900
Classroom Search
Phone
202-994-4948
24 hours / 7 days a week
Walk-In
Walk-In Support Centers
Knowledge Base
Explore our knowledge base for how-to articles and guides.
Class in Session?
Dial 0 from a classroom phone or call 202-994-7900 for support
Technology Support in Classrooms for Events
If you would like to request event support for existing AV technology in a classroom, please submit an event request. Please submit the request at least two weeks in advanced for guaranteed technical support. Event inquiries, like reservations, furniture setup, and catering, should be directed to the appropriate venue manager.
Request Tech Support for Classroom Events
Remote Assistance
Remote support tools allow GW Information Technology support staff access to your computer to provide technical assistance remotely. A GW IT support staff member will provide a unique Session Key for each request and instructions for use to initiate the remote support session.
The use of this software for any purposes, other than technical support services offered by GW IT and its partners, is prohibited. These tools do not allow unattended access to GW Faculty and Staff computers; all remote support connections and privileges are initiated by the customer.