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Remote Assistance
Remote assistance (for Mac and for PC) allows GW Information Technology support analysts to access your computer to provide technical assistance remotely; only use this option when directed to do so by a GW IT support analyst:
Download remote assistance software for PC The use of this software of any purposes other than technical support services offered by GW Division of IT and its partners, is prohibited.
Walk-up Support
GW IT Support Center provides in-person technology support through office hours and scheduled appointments. Please contact the IT Support Center to schedule an appointment with a technology specialist.
Office Hours
Monday - Friday
10:00am - 6:00pm
Academic Center (Rome/Phillips Hall) B101
801 22nd Street, NW
Washington, DC
If you haven't claimed a NetID or are experiencing password issues, use the links below:
