24 hours a day
7 days a week
Walk-In Support Centers
If you are experiencing issues with classroom technology while class is in session, call 202-994-7900 for support.
Remote support tools allow GW Information Technology support staff access to your computer to provide technical assistance remotely. A GW IT support staff member will provide a unique Session Key for each request and instructions for use to initiate the remote support session.
The use of this software for any purposes other than technical support services offered by GW IT and its partners, is prohibited. These tools do not allow unattended access to GW Faculty and Staff computers; all remote support connections and privileges are initiated by the customer.
Technology Service Teams
GW IT has 7 Technology Service centers to that work together to support departments across campus. Each team is responsible for primary support of a set number of departments and colleges on campus. These teams work together, using a Technology Shared Services model, to make sure the GW community is supported. If you have a technology need beyond standard technical support you can request a technology consult.
Frequently Asked Questions and More
Microsoft 365 (Office)
For detailed instructions about installing Microsoft 365 on Windows or Mac, please vistit Microsoft 365 Support.
To download Microsoft 365, Please visit the Microsoft Office Portal and sign in using your UserID and Password.
How do I claim my GW email address (GW Identity)?
When am I eligible to claim my GW Identity?
How to navigate the GWeb Information System
How do I access Blackboard or obtain support?
Colonial Connect, GW's Voice Over IP Telephone Services, training resources
WebEx resources for faculty and staff
How do I access wireless Internet at GW?
How do I connect to the eduroam wireless network?
Connect gaming and streaming devices to GWPlay
Connect to the Virtual Private Network for Windows and Mac OS
Xfinity on Campus
How to set up two-step authentication
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Washington, DC 20052