Support

GW Information Technology provides the following support options for GW students, faculty and staff:

Call

Walk-in Support

202-994-4948

Monday - Friday

7:00 am - 10:00 pm

[email protected]

Rome Hall B102 (Foggy Bottom)

Monday - Friday

*By Appointment only - Please call 202-994-4948

NOTE: Due to the COVID-19 crisis, the walk-in support center is closed for anyone not approved to be on campus. The staff is busily working to support you remotely. Please direct any technology support issues to the IT Support Center at the phone number or email address above. Be sure to visit our support portal at go.gwu.edu/itrequest to learn more about technology at GW.

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Remote Assistance

Remote assistance (for Mac and for PC) allows GW Information Technology support analysts to access your computer to provide technical assistance remotely; only use this option when directed to do so by a GW IT support analyst:

Download remote assistance software for Mac
Download remote assistance software for PC
The use of this software of any purposes other than technical support services offered by GW IT and its partners, is prohibited.

Walk-in Support

GW IT Support Center currently provides in-person technology support only through scheduled appointments. Please contact the IT Support Center to schedule an appointment with a technology specialist or go to https://go.gwu.edu/gwiz and click the "Make an Appointment" button at the bottom of the page.