Support
GW Information Technology provides the following support options for GW students, faculty and staff:
| Call | Walk-up Support | |
| [email protected] |
Academic Center Monday - Friday 10:00am-6:00 pm |
| Submit an IT Ticket | Find Answers |
| For IT support, phone requests, GWired, efax and more | Visit the GWiz knowledge base |
Get questions answered 24/7
Remote Assistance
Remote assistance (for Mac and for PC) allows GW Information Technology support analysts to access your computer to provide technical assistance remotely; only use this option when directed to do so by a GW IT support analyst:
- Download remote assistance software for Mac
- Download remote assistance software for PC
The use of this software of any purposes other than technical support services offered by GW Division of IT and its partners, is prohibited.
Walk-up Support
GW IT Support Center provides in-person technology support through office hours and scheduled appointments. Please contact the IT Support Center to schedule an appointment with a technology specialist.
Office Hours
Monday - Friday
10:00am - 6:00pm
Academic Center (Rome/Phillips Hall) B102
801 22nd Street, NW
Washington, DC
If you haven't claimed a NetID or are experiencing password issues, use the links below:
If you have a NetID, take a look at the links below
BlackboardHow do I access Blackboard or obtain support? Colonial ConnectInternet Access |
IPTVSoftwareTwo-Step AuthenticationHow to set up two-step authentication |
Blackboard |
IPTV |
Colonial Connect |
Software |
Internet Access |
Two-Step AuthenticationHow to set up two-step authentication |
Academic Center
801 22nd Street, NW B101
Washington, DC 20052
Phone: 202-994-GWIT (4948)
[email protected]
