New student? Look at our New Student Guide!

The Division of Information Technology provides the following support options for GW students, faculty and staff: 

• The IT Support Center, a one-stop shop for technology assistance that is available via phone (202-994-4948) and email ([email protected]) from 7:00am - 10:00pm, Monday - Friday
  • In-person assistance is available during office hours on the B1 Level of Academic Center (Rome/Phillips Hall) Room B154. Prefer to skip the wait? Call us at 202-994-4948 to schedule an appointment during office hours at a time that fits your schedule. 
• The GWiz knowledge base, a resource that allows GW community members to access self-service knowledge about technology and assistance with the Division of IT's services

​Software Downloads 

Remote assistance (for Mac and for PC), which allows Division of IT support analysts to access your computer to provide technical assistance remotely; only use this option when directed to do so by a Division of IT support analyst:

• ​Download remote assistance software for Mac
• Download remote assistance software for PC
  ​The use of this software of any purposes other than technical support services offered by GW Division of IT and its partners, is prohibited.