Support

 

Phone

202-994-4948

24 hours a day

7 days a week

  

Walk-In

Walk-In Support Centers 

 

If you are experiencing issues with classroom technology while class is in session, call 202-994-7900 for support.


Remote Assistance

Remote support tools allow GW Information Technology support staff access to your computer to provide technical assistance remotely. A GW IT support staff member will provide a unique Session Key for each request and instructions for use to initiate the remote support session.

 

The use of this software for any purposes other than technical support services offered by GW IT and its partners, is prohibited. These tools do not allow unattended access to GW Faculty and Staff computers; all remote support connections and privileges are initiated by the customer.

 


Technology Service Teams

GW IT has 7 Technology Service centers to that work together to support departments across campus. Each team is responsible for primary support of a set number of departments and colleges on campus. These teams work together, using a Technology Shared Services model, to make sure the GW community is supported. If you have a technology need beyond standard technical support you can request a technology consult.


Frequently Asked Questions and More

Microsoft 365 (Office)

For detailed instructions about installing Microsoft 365 on Windows or Mac, please vistit Microsoft 365 Support.

 

To download Microsoft 365, Please visit the Microsoft Office Portal and sign in using your UserID and Password.

Accounts

What is a GW Identity?

How do I claim my GW email address (GW Identity)? 

When am I eligible to claim my GW Identity?

How to navigate the GWeb Information System

Blackboard

How do I access Blackboard or obtain support?

Colonial Connect

Colonial Connect, GW's Voice Over IP Telephone Services, training resources

WebEx resources for faculty and staff

WebEx resources for students

Internet Access

How do I access wireless Internet at GW?

How do I connect to the eduroam wireless network?

Wired Internet access at GW

Connect gaming and streaming devices to GWPlay

Connect to the Virtual Private Network for Windows

Connect to the Virtual Private Network for MacOS

Xfinity on Campus

TV at GW FAQs

Software

Available software at GW

Two-Step Authentication

How to set up two-step authentication

Two-step authentication FAQs