The Division of Information Technology provides the following support options for GW students, faculty and staff: 

Call Email Walk-up Support


Monday - Friday

7:00 am to 10:00 pm

[email protected] Academic Center
(Rome/Phillips Hall) B102
Submit a Ticket Find Answers
For IT support, phone requests, GWired, efax and more Visit the GWiz knowledge base


Remote Assistance

Remote assistance (for Mac and for PC) allows GW Information Technology support analysts to access your computer to provide technical assistance remotely; only use this option when directed to do so by a GW IT support analyst:

Walk-up Support

GW IT Support Center provides in-person technology support through office hours and scheduled appointments. Please contact the IT Support Center to schedule an appointment with a technology specialist. 

Office Hours

Monday - Friday
10:00am - 5:00pm 

Academic Center (Rome/Phillips Hall) B102
801 22nd Street, NW
Washington, DC


If you have a NetID, take a look at the links below:




Two-Step Authentication

How to set up two-step authentication
Two-step authentication FAQs



Available software at GW

Internet Access


Colonial Connect