24 hours / 7 days a week

Knowledge Base

Explore our knowledge base for how-to articles and guides.

IT Help


Class in Session?

 Dial 0 from a classroom phone or call 202-994-7900 for support


Technology Support in Classrooms for Events

If you would like to request event support for existing AV technology in a classroom, please submit an event request. Please submit the request at least two weeks in advanced for guaranteed technical support. Event inquiries, like reservations, furniture setup, and catering, should be directed to the appropriate venue manager. 

Request Tech Support for Classroom Events

Remote Assistance

Remote support tools allow GW Information Technology support staff access to your computer to provide technical assistance remotely. A GW IT support staff member will provide a unique Session Key for each request and instructions for use to initiate the remote support session.

The use of this software for any purposes, other than technical support services offered by GW IT and its partners, is prohibited. These tools do not allow unattended access to GW Faculty and Staff computers; all remote support connections and privileges are initiated by the customer.