NOTE: Due to the COVID-19 crisis, the walk-in support center is closed for anyone not approved to be on campus. The staff is busily working to support you remotely. Please direct any technology support issues to the IT Support Center at the phone number or email address above. Be sure to visit Digital Workplace, our customer support portal, at go.gwu.edu/itrequest to learn more about technology at GW.

Remote Assistance

Remote assistance (for Mac and for PC) allows GW Information Technology support analysts to access your computer to provide technical assistance remotely; only use this option when directed to do so by a GW IT support analyst:

• Download remote assistance software for Mac
• Download remote assistance software for PC

The use of this software of any purposes other than technical support services offered by GW IT and its partners, is prohibited.

Technology Service Teams

GW IT has 7 Technology Service centers to that work together to support departments across campus. Each team is responsible for primary support of a set number of departments and colleges on campus. These teams work together, using a Technology Shared Services model, to make sure the GW community is supported. If you have a technology need beyond standard technical support you can request a technology consult.

Frequently Asked Questions and More

Microsoft 365 (Office)

For detailed instructions about installing Microsoft 365 on Windows or Mac, please vistit Microsoft 365 Support.

To download Microsoft 365, Please visit the Microsoft Office Portal and sign in using your GW NetId and Password.

Accounts

What is a NetID?

How do I claim my GW email address (NetID)? 

When am I eligible to claim a NetID?

I tried to create a NetID, but I got an error message

What's the difference between a NetID and  a GWid?

How to navigate the GWeb Information System

Blackboard

How do I access Blackboard or obtain support?

Colonial Connect

Colonial Connect, GW's Voice Over IP Telephone Services, training resources

WebEx resources for faculty and staff

WebEx resources for students

Internet Access

How do I access wireless Internet at GW?

How do I connect to the eduroam wireless network?

Wired Internet access at GW

Connect gaming and streaming devices to GWPlay

Connect to the Virtual Private Network for Windows

Connect to the Virtual Private Network for MacOS

Xfinity on Campus

TV at GW FAQs

Software

Available software at GW

Two-Step Authentication

How to set up two-step authentication

Two-step authentication FAQs