Support
Classroom Support
202-994-7900
Digital Workplace
Customer Portal
Knowledge Base
Phone
202-994-4948
24 hours a day
7 days a week
Walk-In
Walk-In Support Centers
If you are experiencing issues with classroom technology while class is in session, call 202-994-7900 for support.
NOTE: Due to the COVID-19 crisis, the walk-in support center is closed for anyone not approved to be on campus. The staff is busily working to support you remotely. Please direct any technology support issues to the IT Support Center at the phone number or email address above. Be sure to visit Digital Workplace, our customer support portal, at go.gwu.edu/itrequest to learn more about technology at GW.
Remote Assistance
Remote assistance (for Mac and for PC) allows GW Information Technology support analysts to access your computer to provide technical assistance remotely; only use this option when directed to do so by a GW IT support analyst:
The use of this software of any purposes other than technical support services offered by GW IT and its partners, is prohibited.
Technology Service Teams
GW IT has 7 Technology Service centers to that work together to support departments across campus. Each team is responsible for primary support of a set number of departments and colleges on campus. These teams work together, using a Technology Shared Services model, to make sure the GW community is supported. If you have a technology need beyond standard technical support you can request a technology consult.
Frequently Asked Questions and More
Microsoft 365 (Office)
For detailed instructions about installing Microsoft 365 on Windows or Mac, please vistit Microsoft 365 Support.
To download Microsoft 365, Please visit the Microsoft Office Portal and sign in using your GW NetId and Password.
Accounts
How do I claim my GW email address (NetID)?
When am I eligible to claim a NetID?
I tried to create a NetID, but I got an error message
What's the difference between a NetID and a GWid?
How to navigate the GWeb Information System
Blackboard
How do I access Blackboard or obtain support?
Colonial Connect
Colonial Connect, GW's Voice Over IP Telephone Services, training resources
WebEx resources for faculty and staff
Internet Access
How do I access wireless Internet at GW?
How do I connect to the eduroam wireless network?
Connect gaming and streaming devices to GWPlay
Connect to the Virtual Private Network for Windows
Connect to the Virtual Private Network for MacOS
Xfinity on Campus
Software
Two-Step Authentication
Academic Center
801 22nd Street, NW B101
Washington, DC 20052
Phone: 202-994-GWIT (4948)
[email protected]