Support
The Division of Information Technology provides the following support options for GW students, faculty and staff:
- The IT Support Center, a one-stop shop for technology assistance that is available from 7:00am - 10:00pm, Monday - Friday
- Come visit us during office hours on the B1 Level of Academic Center (B154). Prefer to skip the wait? Call us at 202-994-4948 to schedule an appointment during office hours at a time that fits your schedule.
- The GWiz knowledge base, a resource that allows GW community members to access self-service knowledge about technology and assistance with the Division of IT's services
Remote assistance (for Mac and for PC), which allows Division of IT support analysts to access your computer to provide technical assistance remotely; only use this option when directed to do so by a Division of IT support analyst:
- Download remote assistance software for Mac
- Download remote assistance software for PC
The use of this software of any purposes other than technical support services offered by GW Division of IT and its partners, is prohibited.
Office Hours
The Division of IT Support Center provides in-person technology support through office hours and scheduled appointments. Please contact the IT Support Center to schedule an appointment with a technology specialist.
Office Hours
Monday - Friday
10:00am - 6:00pm
We have extended hours during the first week of classes! Please feel free to stop by for walk-up support between 9:00am and 8:00pm Monday, August 28th through Friday, Septermber 1st.
Academic Center B154
801 22nd Street, NW
Washington, DC
If you need help with GW Drupal, content strategy, social media strategy or general web support, visit the Online Strategy team.
Division of Information Technology
Academic Center
801 22nd Street, NW B1
Washington, DC 20052
Phone: 202-994-4948
ithelp@gwu.edu
