GW Information Technology provides the following support options for GW students, faculty and staff: 

Call Email Walk-up Support


Monday - Friday 

7:00 am - 10:00 pm

[email protected]

Academic Center
(Rome/Phillips Hall) B102

Monday - Friday

10:00am - 6:00 pm


NOTE: Due to the COVID-19 crisis, the walk-up support center is closed but the staff are busily working to support you remotely. Please direct any technology support issues to the IT Support Center at the phone number or email address above. Be sure to visit our support portal at to learn more about technology at GW.


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Remote Assistance

Remote assistance (for Mac and for PC) allows GW Information Technology support analysts to access your computer to provide technical assistance remotely; only use this option when directed to do so by a GW IT support analyst:

Walk-up Support

GW IT Support Center provides in-person technology support through office hours and scheduled appointments. Please contact the IT Support Center to schedule an appointment with a technology specialist. 

Office Hours

Monday - Friday
10:00am - 6:00pm 

Academic Center (Rome/Phillips Hall) B102
801 22nd Street, NW
Washington, DC


If you have a NetID, take a look at the links below