Support

[email protected]

Reset Password

202-994-7900

Website

Customer Portal

Knowledge Base

202-994-4948

24 hours a day

7 days a week

Walk-In Support Centers

If you are experiencing issues with classroom technology while class is in session, call 202-994-7900 for support.

NOTE: Due to the COVID-19 crisis, the walk-in support center is closed for anyone not approved to be on campus. The staff is busily working to support you remotely. Please direct any technology support issues to the IT Support Center at the phone number or email address above. Be sure to visit Digital Workplace, our customer support portal, at go.gwu.edu/itrequest to learn more about technology at GW.

Remote Assistance

Remote assistance (for Mac and for PC) allows GW Information Technology support analysts to access your computer to provide technical assistance remotely; only use this option when directed to do so by a GW IT support analyst:

The use of this software of any purposes other than technical support services offered by GW IT and its partners, is prohibited.

Technology Service Teams

GW IT has 7 Technology Service centers to that work together to support departments across campus. Each team is responsible for primary support of a set number of departments and colleges on campus. These teams work together, using a Technology Shared Services model, to make sure the GW community is supported. If you have a technology need beyond standard technical support you can request a technology consult.

Frequently Asked Questions and More

Microsoft 365 (Office)

For detailed instructions about installing Microsoft 365 on Windows or Mac, please vistit Microsoft 365 Support.

To download Microsoft 365, Please visit the Microsoft Office Portal and sign in using your GW NetId and Password.

Remote Assistance

Technology Service Teams

Frequently Asked Questions and More

Microsoft 365 (Office)

Accounts

Blackboard

Colonial Connect

Internet Access

Xfinity on Campus

Software

Two-Step Authentication