GW IT serves as a trusted technology partner with the university, evaluating and delivering innovative and collaborative technology solutions that promote and advance teaching, learning research and support for the GW community. Our support services are available to you during your visit to GW campus.

GWConnect - 72 hours Free WiFi for Guests

GWConnect is the WiFi network that is reserved for guests of the university including parents, university event attendees and other visitors.   

Guests must self-register for their access credentials.  If a guest cannot receive texts or access email to retrieve the credentials, please contact the IT Support Center for assistance at 202-994-4948 or [email protected].

Get Started

GWConnect – Up to 90-Days Access for GW Sponsored Guests

Guests sponsored by a member of the GW community can now register for a sponsored account that, upon approval, grants network access for up to 90 days.

Get Started


eduroam (education roaming) is a secure, worldwide roaming access service developed for the international research and education community, and it allows visitors from participating institutions to connect to the Internet across GW's campuses and when visiting other participating institutions using their university login credentials.  For more information and a list of participating U.S. institutions, visit “Where can I eduroam?”. 

GW Information Technology provides the following support options for GW students, faculty and staff: 

Call Email Walk-up Support


Monday - Friday 

7:00 am - 10:00 pm

[email protected]

Academic Center
(Rome/Phillips Hall) B102

Monday - Friday

10:00am - 6:00 pm


NOTE: Due to the COVID-19 crisis, the walk-up support center is closed but the staff are busily working to support you remotely. Please direct any technology support issues to the IT Support Center at the phone number or email address above. Be sure to visit our support portal at to learn more about technology at GW.


Submit an IT Ticket Find Answers
For IT support, phone requests, GWired, efax and more Visit the GWiz knowledge base

Martha Chatbot

Get questions answered 24/7

Remote Assistance

Remote assistance (for Mac and for PC) allows GW Information Technology support analysts to access your computer to provide technical assistance remotely; only use this option when directed to do so by a GW IT support analyst:

Walk-up Support

GW IT Support Center provides in-person technology support through office hours and scheduled appointments. Please contact the IT Support Center to schedule an appointment with a technology specialist. 

Office Hours

Monday - Friday
10:00am - 6:00pm 

Academic Center (Rome/Phillips Hall) B102
801 22nd Street, NW
Washington, DC


If you have a NetID, take a look at the links below