Students

GW IT has many valuable technology services for students that are very important components of a successful academic and social experience at the university.

All Services

Blackboard at GW is an online course management system based on the Blackboard Learning System. It enables users to access course syllabi, course-related materials, assignments, assessments and communication features provided by instructors. Blackboard at GW is an authenticated system, so GW community members can only gain access to the online content for courses for which they are registered.

To login to Blackboard, use your GW NetID (the portion of your email address before the @ symbol) and corresponding password. Please note that you will be able to log in to Blackboard approximately 24 hours after you first claim your Net ID.

GW Information Technology Support Center is the first point of contact for Blackboard support. The IT Support Center is available Monday - Friday, 7:00am - 10:00pm by phone at 202-994-4948 and press option 2 or by email at [email protected]. You can also submit a web request support ticket

After hours, weekend and holiday support is also available through Blackboard Learn Support which can be contacted via the same number 202-994-4948 option 2 when the IT Support Center is closed. 

 

Access Blackboard

Resources

How to login to Blackboard
Blackboard FAQs
Blackboard Course Management  
Blackboard Workshops

GWireless

GWireless is a secure wireless network that uses an authentication method that works with a variety of computers, Apple iOS mobile devices and a variety of Android devices. GWireless automatically connects devices to the Internet. Once users are connected, they will not have to log in to the system again. GW community members may log into GWireless using their GW NetIDs (the GW NetID is the part of a GW email address before the “@” symbol) and the passwords that correspond to their NetIDs.

Instructions for Android

Instructions for iOS

eduroam

eduroam (education roaming) is a secure, worldwide roaming access service developed for the international research and education community, and it allows students from member institutions to connect to the Internet across campus and when visiting other participating institutions using their full GW email ([email protected]) and the passwords that correspond to their NetIDs. For more information and a list of participating U.S. institutions, visit “Where can I eduroam?”.

GWConnect (formerly GWPlay)

GW students living on-campus can now register their Apple TV, Playstation 4s, Roku media players, Amazon Fire Sticks, Nintendo Switch and Xbox Ones to GW's gaming and streaming network, GWConnect. With GWConnect, you’ll be able to wirelessly connect your devices to the GW network. For instructions on how to add your devices for GWConnect, please visit the GWiz Knowledgebase.

GWired provides students living in the residence hall system with a high-speed wired network connection. Students can sign out equipment for their wired internet connections from the IT Support Center by calling 202-994-GWIT (4948) or by visiting the ITSC Walk-Up Support Office. Most residence halls require media converters to use GWired.

Please visit this knowledge article on more information about GWIred

GWMail is the University's email system for students and alumni. GWMail features enhanced storage capabilities and access to GWCalendar. You may access GWMail by visiting the myGW Portal, selecting "email" on the left menu and then under "Students" or "Alumni", selecting "Go to GWMail". Log in with your GW NetID and corresponding password.

Access GWMail

Your GWMail address is your GW NetID followed by "@gwmail.gwu.edu."

GW uses two-step authentication in conjunction with GW Google apps (email, calendar, drive, etc.)

How to Set-up Two-Step Authentication  Two-Step Authentication FAQs

Resources

GWmail FAQs
GWmail for Alumni FAQs

The GWeb Information System, sometimes referred to as Banner or Banner Self Service, allows online access for GW students, faculty, and staff to many GW services.

Current students, faculty and staff, as well as alumni as of May 2019, will log into the GWeb Information System using their GW email address ([email protected]) and password, instead of using GWID and PIN. Access via GWID and PIN will no longer be active for these users once the upgrade is complete. Applicants, former faculty and staff, and alumni who graduated before May 2019 will continue to login via GWID and PIN.

 

The software and business apps listed below are available to all students at the George Washington University. 

Creative Cloud Logo Adobe Creative Cloud

Adobe Creative Cloud includes Photoshop, InDesign, Dreamweaver, Illustrator and more and can be downloaded on your university-owned or personal device.

Download Adobe Creative Cloud

colonial connect logo

Colonial Connect Jabber

Jabber brings phone capabilities to your computer through the integration of chat, voice, video and desktop share in one tool. 

Download Jabber

colonial connect logo Colonial Connect WebEx

WebEx is a collaborative meeting tool that allows for real-time video meetings and sharing of computer content over the web. Features include multi-point video conferencing and desktop share to meet for a group project, catch up with friends or make a video call home.

Download WebEx

office 365 logo Microsoft Office 365

Install full versions of popular Microsoft Office applications such as Word, Excel and Powerpoint on up to 5 PCs or Macs and up to 5 mobile devices such as iPad/iPhone, Android and Windows devices. 

Download Office 365

sas logo Statistical Analysis System (SAS)

SAS (Statistical Analysis System) is a software suite developed for advanced analytics, multivariate analyses, business intelligence, data management, and predictive analytics.

Request SAS

symantec endpoint protection logo Symantec Endpoint Protection

GW IT offers Symantec Endpoint Protection software to GW students, faculty and staff for anti-virus protection. 

Download Symantec

cisco anyconnect vpn logo Virtual Private Network (VPN)

The VPN allows remote access to many university systems and resources that are otherwise protected from off-campus access. It does this by creating a "virtual" encrypted channel from your remote location back to GW's network.

Instructions for Windows
Instructions for Mac OS

Download VPN Client

Philo Device Images HBO MAX Go Logo
Access XOC Access HBO GO
With Xfinity On Campus (XOC), GW students living in on-campus housing can watch and record live high-definition TV. You can access Xfinity On Campus from your computer, tablet, smart phone or Roku media players.

Access Max Go

GW students living in on campus housing have access to HBO GO and MAX GO.

Frequently Asked Questions

With Xfinity on Campus, GW students living in on campus housing have access to:

  • Live High-Definition TV
  • DVR capabilities with up to 20 hours of on campus storage
  • Watch your favorite programming anywhere on campus
  • Access Xfinity on Campus on your computer, tablet, smart phone or TV with a Roku (ethernet capable), or connecting your laptop to your TV with an HDMI cable
  • The Xfinity on Campus app is available from the App Store or Google Play

Resources

How can I watch?

 

 

Access XOC

GW students living in on campus housing have access to HBO GO:

  • Visit play.hbogo.com/login
  • Choose Xfinity as your TV provider
  • Click "Xfinity On Campus students Sign in here"
  • In "Xfinity on Campus" dropdown choose "George Washington Univ."
  • Sign in with your GW NetID and corresponding password
  • Create an HBO GO account
  • You now have access to HBO GO on all of your devices from anywhere

Access HBO GO

GW students living in on campus housing have access to MAX GO:

  • Visit www.maxgo.com and click on sign in tab
  • Choose Xfinity as your TV provider
  • Click "Xfinity On Campus students Sign in here"
  • In "Xfinity on Campus" dropdown choose "George Washington Univ."
  • Sign in with your GW NetID and corresponding password
  • Create a MAX GO account
  • You now have access to MAX GO on all of your devices from anywhere
Access MAX GO
 

 

Smart TVs, Roku media players and gaming consoles can be connected to the GW network via an ethernet connection through our GWired network. You can also register your Apple TV, Playstation 4s, Roku media players, Nintendo Switch and Xbox Ones to GW's gaming and streaming network, GWConnect. For instructions on how to add your devices for GWConnect, please visit the GWiz Knowledgebase and search for keyword "GWConnect"

 

Frequently Asked Questions

On Your Computer

Visit xfinityoncampus.com, select George Washington University from the list, authenticate with your GW NetID and password, and click the 'Watch Now' button.

 

On Your Mobile Device

Download the XFINITY Stream TV mobile app in your app store (Apple or Google Play), click the 'sign-in as a student' link at the bottom of the page and select George Washington University from the list. Then authenticate with your GW NetID and password and click the 'Watch Now' button.

 

On Your TV

For the big screen experience, watch Xfinity streaming on your TV with Roku or a laptop connected by HDMI cable.

 

On Your Roku

1. Connect your Roku to your TV via an HDMI cable

2. Connect your Roku power cord to an outlet

3. Follow the Xfinity instructions for setting up your Roku.

Visit How do I sign in on a Roku?

4. Select the Xfinity Streaming channel to watch TV on your Roku.

 

In Your Community Lounge

In community lounges, basic cables services will be provided through a TV box and remote control.

 

Webex, a Colonial Connect service, is available to all GW students, faculty and staff. Webex is a collaborative meeting tool that allows for real-time video meetings and sharing of computer content over the web. Features include multi-point video conferencing and desktop share to meet for a group project, catch up with friends or make a video call home.

Students can host Webex meetings for free using a computer, smart phone or tablet and a headset or speakers to participate in the audio portion of the meeting. Student hosted meetings can support up to 1,000 attendees. Students may attend WebEx meetings hosted by faculty and staff for free; any fees will be charged to the meeting host. Fee-based Webex hosting with long distance or toll-free calling service is not available for students.

Faculty, staff, students and guests of the university may all be invited to and attend Webex meetings on either the faculty and staff domain or the student domain. If you are hosting, simply invite your attendees by email address in the Webex tool. To begin using your Webex account, login to gwstudent.webex.com with your GW email address ([email protected]) and corresponding password.

Webex Best Practices

Monitoring - Due to circumstances resulting from COVID-19 (coronavirus disease), a historic number of employees are rapidly transitioning to remote work. Webex meetings have never been more vital for staying connected. This is also putting a tremendous strain on regional internet service providers and telephony providers which may result in telephony incidents or service degradation at certain peak times.

Here are a few tips to get the best meeting experience in any situation:

  • Disconnect from your VPN: GW provides a Virtual Private Network (VPN) service that allows you to access the University network while working remotely. You can use Webex Meetings outside of VPN for the best experience.
  • Choose audio over video: Webex will suggest or automatically lower your resolution and may eventually turn off your video to adapt to your network quality. You can choose to do this yourself at any time. Learn more about improving your experience by eliminating video here.
  • Build in breaks: You can get a faster join experience by joining 5 minutes early or, better yet, schedule meetings on the 15th or 45th minute of the hour.
  • Switch to call-in audio: If your internet audio and video experience or call me/call back does not work, you can keep collaborating. Call in using the dial-in numbers in your meeting invitation to join via your cell phone or landline. If the primary phone number that is provided is temporarily unavailable, the invitation includes a long list of other global call-in numbers you can try. Learn more about opting for call-in audio here.

Other Helpful Links for Webex

Best Practices Guide

Webex Essentials

Webex Troubleshooting

Webex Video Tutorials

Webex Mobile App Resources

Webex Mobile App Support

Installing Webex Mobile App

Webex 415 to 202 Quick Reference Guide (pdf)

How to Enable Closed Captions in Webex