IT Professional Services

   People-based services that support the management of IT for the institution. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.

Continuous Improvement and Innovation

Consulting unrelated to a specific technology service, such as business process streamlining, business relationship management, and business analysis.

Digital Accessibility

Assessing or enabling accessibility of academic software, enterprise applications, or electronic/digital resources. Might include accessibility reviews, defining standards, analysis, or end-user training/awareness.

IT Communication and Documentation

Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.

IT Service Delivery and Support

Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.

IT Strategy, Governance, and Enterprise Architecture

Enterprise-level strategy and planning.

IT Portfolio and Project Management

Project portfolio management and related project management services.

Training and Outreach

Developing, delivering, or coordinating end-user technology training for applications and systems. Functionally, might include organizational change management and/or development and delivery of digital literacy campaign