GW IT provides valuable technology services to help staff achieve their career goals and ambitions at GW.

All Services


For more information, please visit the Banner adminstrative system accounts page.

Communication & Collaboration services provide a state-of-the-art unified communications system allowing faculty and staff to communicate with each other across campuses, offices, residence halls and off-campus locations through chat, voice, video and web conferencing. It combines chat, voice, video and web conferencing features into an easy-to-use toolkit with a common directory. Services also include apps for a wide array of mobile devices, allowing users to collaborate from anywhere in real-time.



WebEx is a collaborative meeting tool that allows for real-time meeting and sharing computer content over the web. Features include multi-point video conferencing and desktop share to help facilitate online meetings or teach a class. For information on how to access this service, visit the WebEx for faculty and staff page or the WebEx for students page. 

WebEx for Faculty & Staff  


Comparison of all Web Conferencing Options


In order to access your voicemail, press the voicemail button, or dial 4-4000 for Foggy Bottom users and 3-4000 for Virginia Science and Technology Campus users. Voicemail may be sent and received from your email address. You can then listen to your voicemail directly from your email inbox. 

Change your Voicemail PIN  Training


Conferencing allows for eight party conference calls, with a dial-in number and code available upon request. 

Request Conferencing Services

Mobile (Single Number Reach)

Single number reach is available through Mobile services. With this feature, your office extension will ring on your mobile device, allowing you to answer a call on the device of your choice. 

Set up single number reach at http://go.gwu.edu/selfservice using your UserID and corresponding password. You can use this site to have your phone or Webex line ring to your local cell phone number.

Setup Single Number Reach


eFax gives you the ability to fax from your computer without access to a physical fax machine. Using an existing fax number, you can send and receive faxes through the eFax portal, with the ability to leverage Adobe PDF digital signature functionality. In addition, faxes can be received via email. eFax supports a paperless office and reduces the number of hard-copy documents that may contain sensitive material. 

eFax Quick Reference Guide

Request eFax

Desktop Phone

Phone features include the ability to place calls on hold, call waiting, ad-hoc conferencing, phone directory, transfer capabilities, call history, voicemail, video calls and extension mobility. The standard video desktop phones (models 8845 and 8945) offer video capability as an added feature. Extension mobility allows users to configure any  Standard Video or Multi-Line phone as their own, on a temporary basis, by logging into that phone. Once a user logs in, the phone adopts the individual user’s default device profile information, including line numbers, speed dials, service links and other user-specific properties of a phone. Basic, Multi-Line and Conference phone options are also available. 

Training  Purchase a Desktop Phone


GWireless is a secure wireless network that uses an authentication method that works with a variety of computers, Apple iOS mobile devices and a variety of Android devices. GWireless automatically connects devices to the Internet. Once users are connected, they will not have to log in to the system again. GW community members may log into GWireless using their UserID and corresponding password..


eduroam (education roaming) is a secure, worldwide roaming access service developed for the international research and education community, and it allows students from member institutions to connect to the Internet across campus and when visiting other participating institutions using their UserID followed by "@gwu.edu" and corresponding password.. For more information and a list of participating U.S. institutions, visit “Where can I eduroam?”.

GW IT offers GW faculty and staff several document storage solutions. The best choice depends on your specific needs and preferences.


GW Documents

GW TeamSites

GW Box

GW’s data retention headquarters - when we are required by business policy or external rules to keep records GW’s solution for workflows, business process support and organizational support GW’s file sharing service for storage and collaboration - accessible from anywhere 

Do you need to share and collaborate on documents within anyone outside of GW?

GW Box is the only document management solution where you can share and collaborate on a document with people outside of the GW community.

Do you need workflow and business process automation support?

GW TeamSites is GW’s solution for workflows, business process support and organizational support.

Do you work with documents that need to be archived and stored as official records of the university? 

GW Documents is GW’s data retention headquarters - when we are required by business policy or external rules to keep records. GW Documents supports records management and GW retention policy compliance.

Still need help deciding? Review the information below to help guide your decision.

I need to... GW Documents GW TeamSites GW Box
Collaboratively edit documents with others Not suitable for collaboration or editing documents in real-time

Supports collaboration on documents. Includes: 

  • Calendars
  • Message boards
  • Workflow
  • Approvals
  • Task assignments

Supports collaboration on documents. Includes:

  • Ability to share and collaborate outside of GW
  • Store regulated data
Create, collaborate, share and store documents as a group Destination for completed documents. Records created by process and share with roles and groups rather than names individuals Create, collaborate, share and store documents on a TeamSite for a group Create, collaborate, share and store documents in a group folder
Search and organize documents with metadata Templates available for tagging and metadata Users can define metadata and tagging for documents Users can define metadata and tagging for documents

Security Best Practices    

Document Management Services FAQs

GWmail is the University's email system for faculty and staff.  GWmail features enhanced storage capabilities and access to GWCalendar.  You may access GWmail by visiting the myGW Portal, selecting "email" on the left menu and then under "Staff and Faculty", selecting "Go to GWmail". Log in with your UserID and corresponding password.

Access GWmail

GW uses two-step authentication in conjunction with GW Google apps (email, calendar, drive, etc.)

Two-Step Authentication FAQs


What makes up your GW Identity? 
Configure GWmail on an iPad or iPhone

GW IT is dedicated to supporting faculty members and the GW community to identify, develop, implement, and support an ever-increasing array of technologies to enrich teaching and learning at GW.

Visit our Academic Technology website to find out what technology is available in your classroom, review set-up guides, or see training opportunities.

The Enterprise Accounting System (EAS) is the system that accounts for all of the University's financial transactions, processes all requests for purchases, and allows users to manage the financial aspects of their sponsored research.

Request EAS Access

On May 22, 2023, users will have to access EAS using the VMware Horizon Client, and will no longer be able to access via eas.gwu.edu. Selecting the EAS published application in the VMware Horizon Client will take users to the blue login screen where they can log in using their EAS username and password, eliminating an extra login step.


Resources for how to access EAS via the VMware Horizon Client

The GWeb Information System, sometimes referred to as Banner or Banner Self Service, allows online access for GW students, faculty, and staff to many GW services.


The GWeb Information System, sometimes referred to as Banner or Banner Self Service, allows online access to GW faculty and staff services, such as viewing tax or job information and paystubs.  Faculty and staff are assigned a GWeb account and pin as part of the Human Resources hiring and intake process.

To log into GWeb, you must use your GWid, which is an alphanumeric value used to identify an individual’s records within GW’s administrative systems. Your GWid is the letter G followed by an 8-digit number. You must also use a PIN, which is usually a 6-digit number, to log in to the GWeb Information System. If you have forgotten your GWid, you may submit a GWid retrieval request.

Access GWeb

GWid Retrieval Request


How to login to the GWeb Information System

GW’s iBuy+ system provides a one-stop shop for ordering GW's most commonly purchased products (iBuy+ Goods and Services), travel booking (iBuy +Travel Services), P-Card allocation and employee reimbursement (iBuy+ Expense Reporting). All active GW faculty members have access to the iBuy+ system, although departmental approvals are necessary before processing through the individual portals are complete.   

Access iBuy+

UKG (formerly Kronos) Workforce Central is GW’s workforce time management system for Time Off and time and attendance tracking. The application allows both regular and student employees to clock in and out through the Time Reporting System (TRS), using phone, PC, or Workforce Central Mobile app to record hours worked and time off taken.

Designated GW faculty and staff have timekeeper responsibilities. Timekeepers are responsible for reviewing, approving and sending time sheets to Payroll Services.  Additional Timekeeper responsibilities are listed on Payroll Services'  website.  To obtain Timekeeper access and training, please request an account through Payroll Services.

The VPN allows remote access to many university systems and resources that are otherwise protected from off-campus access. It does this by creating a "virtual" encrypted channel from your remote location back to GW's network.

The Cisco AnyConnect VPN Client is being replaced with the Palo Alto GlobalProtect VPN Client. AnyConnect will be retired on August 8, 2023

Global Protect Instructions for Windows & Mac

Any Connect Instructions for Windows & Mac (Retiring August 8, 2023)

Download VPN

With Microsoft 365, you can create, share, collaborate, and innovate through one secure and consistent platform of applications that can be accessed from anywhere in the world, at any time, on any device. This platform includes the Microsoft Office Suite products you’re familiar with (Word, Excel and PowerPoint), as well as Microsoft Teams, OneDrive, and many more.

Adobe Creative Cloud includes 20 desktop and mobile applications for design, photography, video and web, including such powerful creative tools as Photoshop, InDesign, Illustrator, Acrobat, Premier Pro, and more. 

GW Information Technology provides access to a variety of software and business applications for GW students, faculty and staff. These services allow GW community members to securely access applications and content while on and off campus.