GW IT serves as a trusted technology partner with the university, and provides a multitude of resources for GW faculty.

All Services


Blackboard at GW is an online course management system based on the Blackboard Learning System. It enables users to access course syllabi, course-related materials, assignments, assessments and communication features provided by instructors. Blackboard at GW is an authenticated system, so GW community members can only gain access to the online content for courses for which they are registered. To login to Blackboard, use your GW NetID and corresponding password.

Access Blackboard


How to login to Blackboard
Blackboard FAQs
Blackboard Course Management  
Blackboard Workshops

Colonial Connect is a state-of-the-art unified communications system allowing faculty and staff to communicate with each other across campuses, offices, residence halls and off-campus locations through chat, voice, video and web conferencing. It combines chat, voice, video and web conferencing features into an easy-to-use toolkit with a common directory. Colonial Connect also includes apps for a wide array of mobile devices, allowing users to collaborate from anywhere in real-time.

Colonial Connect Set Up & Feature Changes


Jabber, a Colonial Connect service from GW IT, brings phone capabilities to your computer through the integration of chat, voice, video and desktop share in one tool. Once installed, you can select any of these features from the Jabber window. Jabber allows you to make and receive calls, check voicemail, receive voicemail messages in your email inbox, group chat with others and easily see who is online, integrate your calendar and share video and desktop with someone else all from your computer. Jabber also supports WebEx integration, and will automatically send invites to those within a Jabber group chat if WebEx is needed. 

Download Jabber       Training 

Purchase a Headset

Download instructions: Login to the software downloads page with your GW NetID and corresponding password. Use the dropdown to navigate to the Colonial Connect section. Select the Cisco Jabber Client that matches your operating system of your computer. If you need assistance downloading Jabber, please call the IT Support Center at 202-994-4948. 


WebEx is a collaborative meeting tool that allows for real-time meeting and sharing computer content over the web. Features include multi-point video conferencing and desktop share to help facilitate online meetings or teach a class. For information on how to access this service, visit the WebEx for faculty and staff page or the WebEx for students page. 

WebEx for Students  

WebEx for Faculty & Staff  Training


In order to access your voicemail, press the voicemail button, or dial 4-4000 for Foggy Bottom users and 3-4000 for Virginia Science and Technology Campus users. Colonial Connect also sends received voicemails directly to your email address. You can then listen to your voicemail directly from your email inbox. 

Change your Voicemail PIN  Training


Colonial Connect Conferencing allows for eight party conference calls, with a dial-in number and code available upon request. 

Request Conferencing Services

Mobile (Single Number Reach)

Single number reach is available through Colonial Connect Mobile. With this feature, your office extension will ring on your mobile device, allowing you to answer a call on the device of your choice. 

Set up single number reach at http://go.gwu.edu/selfservice using your GW NetID and corresponding password. You can use this site to have your phone or Jabber line ring to your local cell phone number.

Setup Single Number Reach


eFax gives you the ability to fax from your computer without access to a physical fax machine. Using an existing fax number, you can send and receive faxes through the Colonial Connect eFax portal, with the ability to leverage Adobe PDF digital signature functionality. In addition, faxes can be received via email. Colonial Connect eFax supports a paperless office and reduces the number of hard-copy documents that may contain sensitive material. 

Colonial Connect eFax Quick Reference Guide

Request eFax

Desktop Phone

Phone features include the ability to place calls on hold, call waiting, ad-hoc conferencing, phone directory, transfer capabilities, call history, voicemail, video calls and extension mobility. The standard video desktop phones (models 8845 and 8945) offer video capability as an added feature. Extension mobility allows users to configure any Colonial Connect Standard Video or Multi-Line phone as their own, on a temporary basis, by logging into that phone. Once a user logs in, the phone adopts the individual user’s default device profile information, including line numbers, speed dials, service links and other user-specific properties of a phone. Basic, Multi-Line and Conference phone options are also available. 

Training  Purchase a Desktop Phone


GWireless is a secure wireless network that uses an authentication method that works with a variety of computers, Apple iOS mobile devices and a variety of Android devices. GWireless automatically connects devices to the Internet. Once users are connected, they will not have to log in to the system again. GW community members may log into GWireless using their GW NetIDs (the GW NetID is the part of a GW email address before the “@” symbol) and the passwords that correspond to their NetIDs.


eduroam (education roaming) is a secure, worldwide roaming access service developed for the international research and education community, and it allows students from member institutions to connect to the Internet across campus and when visiting other participating institutions using their full GW email ([email protected]) and the passwords that correspond to their NetIDs. For more information and a list of participating U.S. institutions, visit “Where can I eduroam?”.

GW IT offers GW faculty and staff several document storage solutions. The best choice depends on your specific needs and preferences.


GW Documents

GW TeamSites

GW Box

GW’s data retention headquarters - when we are required by business policy or external rules to keep records GW’s solution for workflows, business process support and organizational support GW’s file sharing service for storage and collaboration - accessible from anywhere 

Do you need to share and collaborate on documents within anyone outside of GW?

GW Box is the only document management solution where you can share and collaborate on a document with people outside of the GW community.

Do you need workflow and business process automation support?

GW TeamSites is GW’s solution for workflows, business process support and organizational support.

Do you work with documents that need to be archived and stored as official records of the university? 

GW Documents is GW’s data retention headquarters - when we are required by business policy or external rules to keep records. GW Documents supports records management and GW retention policy compliance.

Still need help deciding? Review the information below to help guide your decision.

I need to... GW Documents GW TeamSites GW Box
Collaboratively edit documents with others Not suitable for collaboration or editing documents in real-time

Supports collaboration on documents. Includes: 

  • Calendars
  • Message boards
  • Workflow
  • Approvals
  • Task assignments

Supports collaboration on documents. Includes:

  • Ability to share and collaborate outside of GW
  • Store regulated data
Create, collaborate, share and store documents as a group Destination for completed documents. Records created by process and share with roles and groups rather than names individuals Create, collaborate, share and store documents on a TeamSite for a group Create, collaborate, share and store documents in a group folder
Search and organize documents with metadata Templates available for tagging and metadata Users can define metadata and tagging for documents Users can define metadata and tagging for documents

Security Best Practices   

 Document Management Services FAQs

Lyterati, the Electronic Annual Faculty Reporting system, allows faculty members to file electronic curricula vitae and other documents for reporting of contributions, appointments, promotions, tenure, leave and annual reports. Lyterati is a web-based reporting system and replaces paper-based filing methods used previously.

Access Lyterati

GWmail is the University's email system for faculty and staff.  GWemail features enhanced storage capabilities and access to GWCalendar.  You may access GWmail by visiting the myGW Portal, selecting "email" on the left menu and then under "Staff and Faculty", selecting "Go to GWmail". Log in with your GW NetID and corresponding password.

Access GWmail

Your GWmail address is your GW NetID followed by "@emailgwu.edu"

GW uses two-step authentication in conjunction with GW Google apps (email, calendar, drive, etc.)

How to Set-up Two-Step Authentication  

Two-Step Authentication FAQs


What's the difference between a NetID and a GWmail account? 
Configure GWmail on an iPad or iPhone

The GWeb Information System, sometimes referred to as Banner or Banner Self Service, allows online access for GW students, faculty, and staff to many GW services.

Access GWeb for Stuidents

Access GWeb for Faculty and Staff

Other Resources

How to login to the GWeb Information System

GWid Retrieval Request

GW's Virtual Private Network (VPN) allows remote access to many university systems and resources that are otherwise protected from off-campus access. It does this by creating a "virtual" encrypted channel from your remote location back to GW's network.

In order to access GW's VPN please download the new software, Cisco AnyConnect, and enter in your GW NetID and corresponding password (your NetID is the first part of your GW email address before the @ symbol). Once you have logged in, please select to download the appropriate client. Instructions on how to set up the VPN client on different platforms can be found below. 


Instructions for Windows

Instructions for Mac OSX

Download Cisco AnyConnect VPN Client

If you need access to a specific VPN Group, complete the Virtual Private Network Access Form. Then submit the completed form to [email protected].