GW IT provides valuable technology services to help staff achieve their career goals and ambitions at GW.

All Services


For more information, please visit the Banner adminstrative system accounts page.

Colonial Connect is a state-of-the-art unified communications system allowing faculty and staff to communicate with each other across campuses, offices, residence halls and off-campus locations through chat, voice, video and web conferencing. It combines chat, voice, video and web conferencing features into an easy-to-use toolkit with a common directory. Colonial Connect also includes apps for a wide array of mobile devices, allowing users to collaborate from anywhere in real-time.

Colonial Connect Set Up & Feature Changes

Comparison of all Web Conferencing Options


Jabber, a Colonial Connect service from GW IT, brings phone capabilities to your computer through the integration of chat, voice, video and desktop share in one tool. Once installed, you can select any of these features from the Jabber window. Jabber allows you to make and receive calls, check voicemail, receive voicemail messages in your email inbox, group chat with others and easily see who is online, integrate your calendar and share video and desktop with someone else all from your computer. Jabber also supports WebEx integration, and will automatically send invites to those within a Jabber group chat if WebEx is needed. 


Download Jabber

Purchase a Headset

Download instructions: Login to the software downloads page with your GW NetID and corresponding password. Use the dropdown to navigate to the Colonial Connect section. Select the Cisco Jabber Client that matches your operating system of your computer. If you need assistance downloading Jabber, please call the IT Support Center at 202-994-4948. 


WebEx is a collaborative meeting tool that allows for real-time meeting and sharing computer content over the web. Features include multi-point video conferencing and desktop share to help facilitate online meetings or teach a class. For information on how to access this service, visit the WebEx for faculty and staff page or the WebEx for students page. 

WebEx for Faculty & Staff  



In order to access your voicemail, press the voicemail button, or dial 4-4000 for Foggy Bottom users and 3-4000 for Virginia Science and Technology Campus users. Colonial Connect also sends received voicemails directly to your email address. You can then listen to your voicemail directly from your email inbox. 

Change your Voicemail PIN  Training


Colonial Connect Conferencing allows for eight party conference calls, with a dial-in number and code available upon request. 

Request Conferencing Services

Mobile (Single Number Reach)

Single number reach is available through Colonial Connect Mobile. With this feature, your office extension will ring on your mobile device, allowing you to answer a call on the device of your choice. 

Set up single number reach at http://go.gwu.edu/selfservice using your GW NetID and corresponding password. You can use this site to have your phone or Jabber line ring to your local cell phone number.

Setup Single Number Reach


eFax gives you the ability to fax from your computer without access to a physical fax machine. Using an existing fax number, you can send and receive faxes through the Colonial Connect eFax portal, with the ability to leverage Adobe PDF digital signature functionality. In addition, faxes can be received via email. Colonial Connect eFax supports a paperless office and reduces the number of hard-copy documents that may contain sensitive material. 

Colonial Connect eFax Quick Reference Guide

Request eFax

Desktop Phone

Phone features include the ability to place calls on hold, call waiting, ad-hoc conferencing, phone directory, transfer capabilities, call history, voicemail, video calls and extension mobility. The standard video desktop phones (models 8845 and 8945) offer video capability as an added feature. Extension mobility allows users to configure any Colonial Connect Standard Video or Multi-Line phone as their own, on a temporary basis, by logging into that phone. Once a user logs in, the phone adopts the individual user’s default device profile information, including line numbers, speed dials, service links and other user-specific properties of a phone. Basic, Multi-Line and Conference phone options are also available. 

Training  Purchase a Desktop Phone


GWireless is a secure wireless network that uses an authentication method that works with a variety of computers, Apple iOS mobile devices and a variety of Android devices. GWireless automatically connects devices to the Internet. Once users are connected, they will not have to log in to the system again. GW community members may log into GWireless using their GW NetIDs (the GW NetID is the part of a GW email address before the “@” symbol) and the passwords that correspond to their NetIDs.


eduroam (education roaming) is a secure, worldwide roaming access service developed for the international research and education community, and it allows students from member institutions to connect to the Internet across campus and when visiting other participating institutions using their full GW email ([email protected]) and the passwords that correspond to their NetIDs. For more information and a list of participating U.S. institutions, visit “Where can I eduroam?”.

GW IT offers GW faculty and staff several document storage solutions. The best choice depends on your specific needs and preferences.


GW Documents

GW TeamSites

GW Box

GW’s data retention headquarters - when we are required by business policy or external rules to keep records GW’s solution for workflows, business process support and organizational support GW’s file sharing service for storage and collaboration - accessible from anywhere 

Do you need to share and collaborate on documents within anyone outside of GW?

GW Box is the only document management solution where you can share and collaborate on a document with people outside of the GW community.

Do you need workflow and business process automation support?

GW TeamSites is GW’s solution for workflows, business process support and organizational support.

Do you work with documents that need to be archived and stored as official records of the university? 

GW Documents is GW’s data retention headquarters - when we are required by business policy or external rules to keep records. GW Documents supports records management and GW retention policy compliance.

Still need help deciding? Review the information below to help guide your decision.

I need to... GW Documents GW TeamSites GW Box
Collaboratively edit documents with others Not suitable for collaboration or editing documents in real-time

Supports collaboration on documents. Includes: 

  • Calendars
  • Message boards
  • Workflow
  • Approvals
  • Task assignments

Supports collaboration on documents. Includes:

  • Ability to share and collaborate outside of GW
  • Store regulated data
Create, collaborate, share and store documents as a group Destination for completed documents. Records created by process and share with roles and groups rather than names individuals Create, collaborate, share and store documents on a TeamSite for a group Create, collaborate, share and store documents in a group folder
Search and organize documents with metadata Templates available for tagging and metadata Users can define metadata and tagging for documents Users can define metadata and tagging for documents

Security Best Practices    

Document Management Services FAQs

GWmail is the University's email system for faculty and staff.  GWemail features enhanced storage capabilities and access to GWCalendar.  You may access GWmail by visiting the myGW Portal, selecting "email" on the left menu and then under "Staff and Faculty", selecting "Go to GWmail". Log in with your GW NetID and corresponding password.

Access GWmail

Your GWmail address is your GW NetID followed by "@email.gwu.edu."

GW uses two-step authentication in conjunction with GW Google apps (email, calendar, drive, etc.)

How to Set-up Two-Step Authentication  

Two-Step Authentication FAQs


What's the difference between a NetID and a GWmail account? 
Configure GWmail on an iPad or iPhone

GW IT is dedicated to supporting faculty members and the GW community to identify, develop, implement, and support an ever-increasing array of technologies to enrich teaching and learning at GW.

Visit our Academic Technology website to find out what technology is availabe in your classroom, review set-up guides, or see training opportunities.

The Enterprise Accounting System (EAS) is the system that accounts for all of the University's financial transactions, processes all requests for purchases, and allows users to manage the financial aspects of their sponsored research.

Request EAS Access


Reset your EAS password
EAS hours of availability
EAS VIrtual Browser

The GWeb Information System, sometimes referred to as Banner or Banner Self Service, allows online access for GW students, faculty, and staff to many GW services.


The GWeb Information System, sometimes referred to as Banner or Banner Self Service, allows online access to GW faculty and staff services, such as viewing tax or job information and paystubs.  Faculty and staff are assigned a GWeb account and pin as part of the Human Resources hiring and intake process.

To log into GWeb, you must use your GWid, which is an alphanumeric value used to identify an individual’s records within GW’s administrative systems. Your GWid is the letter G followed by an 8-digit number. You must also use a PIN, which is usually a 6-digit number, to log in to the GWeb Information System. If you have forgotten your GWid, you may submit a GWid retrieval request.

Access GWeb

GWid Retrieval Request


How to login to the GWeb Information System

GW’s iBuy+ system provides a one-stop shop for ordering GW's most commonly purchased products (iBuy+ Goods and Services), travel booking (iBuy +Travel Services), P-Card allocation and employee reimbursement (iBuy+ Expense Reporting). All active GW staff members have access to the iBuy+ system, although departmental approvals are necessary before processing through the individual portals are complete.   

Access iBuy+

Kronos is GW’s workforce time management system for time and attendance tracking. The application allows both regular and student employees to record their hours worked, by clocking in and clocking out via the web or through a campus telephone (4-2274).

Designated GW faculty and staff have timekeeper responsibilities. Timekeepers are responsible for reviewing, approving and sending time sheets to Payroll Services.  Additional Timekeeper responsibilities are listed on Payroll Services'  website.  To obtain Timekeeper access, please request an account through Payroll Services.


How to record time using a telephone
How to access the Kronos virtual browser

GW's Virtual Private Network (VPN) allows remote access to many university systems and resources that are otherwise protected from off-campus access. It does this by creating a "virtual" encrypted channel from your remote location back to GW's network.

In order to access GW's VPN please download the new software, Cisco AnyConnect, and enter in your GW NetID and corresponding password (your NetID is the first part of your GW email address before the @ symbol). Once you have logged in, please select to download the appropriate client. Instructions on how to set up the VPN client on different platforms can be found below. 


How to log in to the VPN for the first time

Download Cisco AnyConnect VPN Client

If you need access to a specific VPN Group, complete the Virtual Private Network Access Form. Then submit the completed form to [email protected].

With Microsoft 365, you can create, share, collaborate, and innovate through one secure and consistent platform of applications that can be accessed from anywhere in the world, at any time, on any device. This platform includes the Microsoft Office Suite products you’re familiar with (Word, Excel and PowerPoint), as well as Microsoft Teams, OneDrive, and many more.

Adobe Creative Cloud includes 20 desktop and mobile applications for design, photography, video and web, including such powerful creative tools as Photoshop, InDesign, Illustrator, Acrobat, Premier Pro, and more. 

GW Information Technology provides access to a variety of software and business applications for GW students, faculty and staff. These services allow GW community members to securely access applications and content while on and off campus. 






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