Webex, a Colonial Connect service, is available to all GW students, faculty and staff. Webex is a collaborative meeting tool that allows for real-time video meetings and sharing computer content over the web. Sessions can be recorded and can accommodate up to 1,000 users in a simultaneous single session. Webex allows you the ability to make and receive calls, check voicemail and chat in one application. Users of GW-managed PCs should go to the software center to download the Webex application.
There is no charge for attending a Webex meeting when you use your computer to participate in the meeting. This is the preferred method of participation. If attendees opt to particpate via phone, there is no charge from GW to the individual department for Webex attendees to attend using the 202 area code number.
In May, Webex Meetings users will start receiving prompts to update to the latest version of the Webex Client. For more information, please "Switching from Webex Meetings Client to the new Webex Client".
As of May 15, 2022, Jabber will no longer be supported and the Webex client will be used for GW phone service. Please download the latest Webex client and follow these instructions to login to Webex calling.
In an effort to support the safety of the GW community and to remain in compliance with local regulations, GW Information Technology is currently working to inventory the specific location of all university desk phones for enhanced 911 (e911) services. In the event of an emergency on campus, dialing 911 will provide first responders with information on the caller’s specific location, narrowed down to the room on campus. The MyE911 client is also now required as a part of any softphone client install (currently the Webex Client and Jabber) that is in use at the university.
The Mye911 Client may be obtained from the Software Center or Self Service for managed machines or from the GW IT Software Downloads page.
Monitoring - Due to circumstances resulting from COVID-19 (coronavirus disease), a historic number of employees are rapidly transitioning to remote work. Webex meetings have never been more vital for staying connected. This is also putting a tremendous strain on regional internet service providers and telephony providers which may result in telephony incidents or service degradation at certain peak times.
Here are a few tips to get the best meeting experience in any situation:
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