Telecommuting

 

The GW community has the capability to securely and effectively work remotely while away from campus.

Many of the day-to-day tasks completed while in the office can also be accomplished remotely without the need of additional software.  A few applications, however, may require specialized hardware, software or access permissions.  If you are uncertain, consult with your supervisor or contact GW IT at 202-994-GWIT (4948) or [email protected].

GW uses two-step authentication in conjunction with GW Google apps (email, calendar, drive, etc.), GWeb and GW Box, and the single sign-on platform. Two-step authentication is a method of securing access to online information.

The following provides an overview to remote work capabilities across GW campuses.

FACULTY NOTE: If you are looking for resources to maintain virtual learning in your courses, please familiarize yourself with this informational video as well as the preparation checklist and just-in-time training materials offered on these pages.

Email Icon Commonly Used Tools

Your most commonly used tools such as GWMail, Jabber and WebEx will be accessed as easily as if you were on campus.

 

GW Mail: GWMail is the University's email system for students, faculty, staff and alumni. You may access GWmail by visiting the myGW Portal, selecting "email" on the left menu, and then under your access category ("Student", "Alumni", "Staff and Faculty"), select "Go to GWmail". Log in with your GW NetID and corresponding password.

 

GW Calendar: GW provides calendar services for GW students, faculty, staff and alumni in conjunction with GW email services. To access GW Calendar, visit the myGW Portal, select "calendar" in the left menu and log in with your GW NetID and password.

 

Jabber: Jabber, a Colonial Connect service from GW IT, brings phone capabilities to your computer through the integration of chat, voice, video and desktop share in one tool. Jabber allows you to make and receive calls, check voicemail, receive voicemail messages in your email inbox, group chat with others and easily see who is online, integrate your calendar and share video and desktop with someone else all from your computer. Jabber also supports WebEx integration, and will automatically send invites to those within a Jabber group chat if WebEx is needed. 

To download Jabber, login to the software downloads page with your GW NetID and corresponding password. Use the dropdown to navigate to the Colonial Connect section. Select the Cisco Jabber Client that matches your operating system of your computer.

Quick Reference Guide: Jabber for Desktop (pdf)

Quick Reference Guide: Jabber for Android (pdf)

Quick Reference Guide: Jabber for iOS (pdf)

Getting Started Video: Jabber for Android

Getting Started Video: Jabber for iOS

Getting Started Video: Jabber for Desktop

How To Restart Jabber When Experiencing Technical Issues

 

Webex: Webex is a collaborative meeting tool that allows for real-time meeting and sharing computer content over the web. Features include multipoint video conferencing and desktop share to help facilitate online meetings. For information on how to access this service, visit the Webex for faculty and staff page or the Webex for students page.

Other Helpful Links for Webex

Best Practices Guide.                Webex Mobile App Resources

Webex Essentials                      Webex Mobile App Support

Webex Troubleshooting           Installing Webex Mobile App

Webex Video Tutorials.            

Webex 415 to 202 Quick Reference Guide (pdf)

Smartphone Image Wi-Fi Hotspots

No Wi-Fi available for your telework? You can create Wi-Fi hotspots using your iPhone/iPad or Android smart phone. Here are the step-by-step instructions:

Hotspot for iOS

Hotspot for Android

Phone Forwarding Button Call Forwarding and Voicemail

Follow the procedures outlined in this knowledge article. Remember that if you are setting this feature up from your remote location, you will need to first log in to GW's Virtual Private Network (VPN).

File Folder Button Update Your Contact Information

If you need to be reached when working remotely, it is important that your contact information is up to date. Take a moment now to access the GWeb Information System to be sure your home information is correct.

VPN Icon Button Virtual Private Network (VPN)

GW's Virtual Private Network (VPN) allows remote access to many university systems and resources that are otherwise protected from off-campus access through a "virtual" encrypted channel from your remote location back to GW's network. Most GW online resources do not require use of a VPN. Some applications like Banner Administration, the Enterprise Accounting System and GWDocuments do require a VPN for off-campus access. If you require a VPN for any of your work, GW IT provides the information you need.

Support Icon Button Support

You can always count on the GW IT Support Center, including 24/7 assistance through Martha Chat.

go.gwu.edu/itsupport

202-994-GWIT (4948) Weekdays from 7:00 am to 10:00 pm

In-person support - Weekdays from 10:00 am to 6:00 pm, Academic Center B102, Foggy Bottom

NOTE: Due to the COVID-19 campus closures, the walk-up support center is also closed but the staff are busily working to support you remotely. Please direct any technology support issues to the IT Support Center at the phone number or email address above. Be sure to visit our support portal at go.gwu.edu/itrequest to learn more about technology at GW.

Useful Knowledge Articles

Telecommuting at GW

Ready Your Computer for Telecommuting

How to Manage Your Home Network for Telecommuting