Phone Services
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Zoom Phone
Phone services are migrating from Cisco to Zoom. Once the transition is complete, physical phones, virtual phones, and web conferencing will be on the Zoom platform, and Webex (conferencing and phone), will be retired. Learn more about the Zoom Phone Transition.
Get Started
- Connect to the GW VPN to request phone services or log in to Call Forwarding (Single Number Reach)
- Learn How To: Access soft phone via Webex Calling
- Note: MyE911 is required to comply with Ray Baum's Act.
Features
GW IT uses a software-based application, Webex, that allows users to make voice and video calls over the internet using a computer, or mobile device.
Software based phones (soft phones) allow you to access your GW phone number from anywhere. A GW phone number is required to access a soft phone.
- If you have a GW phone number, you can access your soft phone via Webex Calling, which is available in the Webex client.
- If you don’t have the Webex client on your device, follow the instructions to Get Started with Cisco Webex Unified Client at GW
Resources
Desktop Phone
Voicemail Resources
Phone Resources
- Change the display name on your phone
- Set up speed dialing
- IT Help articles about Mobile Call Forwarding
- How to: Login to Webex Calling (phone services)
Support
- Analog phone line for PCI, fax or alarm use
- Auto-attendant/phone tree request
- Call Centers - New or changes
- Department phone service request (includes lab and conference rooms)
- Desktop phone for Staff or Faculty - request name change and/or new features
- Pinnacle billing – new account, changes or access
- Request Enterprise Webex Meetings License
- Request to Block/Unblock phone(s) from Calling Long Distance
- Request to Unlock & Reset Departmental Voice Mailbox
- Toll-Free phone services
- WebEx Voice Request
- Request Help
Available to
- Faculty
- Staff
