Accounts
How do I claim my GW email address (NetID)?
When am I eligible to claim a NetID?
I tried to create a NetID, but I got an error message
Welcome to the George Washington University Information Technology!
GW IT serves as a trusted technology partner with the university, evaluating and delivering innovative and collaborative technology solutions that promote and advance teaching, learning research and support for the GW community. Our goal is to equip you with the technology know-how and tools necessary to achieve academic excellence.
New Students: Start here for a guide to things you can do even before you come to campus.
Blackboard at GW is an online course management system based on the Blackboard Learning System. It enables users to access course syllabi, course-related materials, assignments, assessments and communication features provided by instructors. Blackboard at GW is an authenticated system, so GW community members can only gain access to the online content for courses for which they are registered.
To login to Blackboard, use your GW NetID (the portion of your email address before the @ symbol) and corresponding password. Please note that you will be able to log in to Blackboard approximately 24 hours after you first claim your Net ID.
GW Information Technology Support Center is the first point of contact for Blackboard support. The IT Support Center is available Monday - Friday, 7:00am - 10:00pm by phone at 202-994-4948 and press option 2 or by email at [email protected]. You can also submit a web request support ticket.
After hours, weekend and holiday support is also available through Blackboard Learn Support which can be contacted via the same number 202-994-4948 option 2 when the IT Support Center is closed.
Resources
How to login to Blackboard
Blackboard FAQs
Blackboard Course Management
Blackboard Workshops
A NetID is a single username that provides access to multiple GW resources. Some of these resources include the myGW Portal, GW's wireless networks, GW email and calendar systems, Blackboard and other University systems. Your NetID is the portion of your GW email address that precedes the "@" symbol.
Resources
NetID password requirements
Change your NetID password
What's the difference between a NetID and GWid?
GWireless is a secure wireless network that uses an authentication method that works with a variety of computers, Apple iOS mobile devices and a variety of Android devices. GWireless automatically connects devices to the Internet. Once users are connected, they will not have to log in to the system again. GW community members may log into GWireless using their GW NetIDs (the GW NetID is the part of a GW email address before the “@” symbol) and the passwords that correspond to their NetIDs.
eduroam (education roaming) is a secure, worldwide roaming access service developed for the international research and education community, and it allows students from member institutions to connect to the Internet across campus and when visiting other participating institutions using their full GW email ([email protected]) and the passwords that correspond to their NetIDs. For more information and a list of participating U.S. institutions, visit “Where can I eduroam?”.
GW students living on-campus can now register their Apple TV, Playstation 4s, Roku media players, Amazon Fire Sticks, Nintendo Switch and Xbox Ones to GW's gaming and streaming network, GWConnect. With GWConnect, you’ll be able to wirelessly connect your devices to the GW network. For instructions on how to add your devices for GWConnect, please visit the GWiz Knowledgebase.
GWired provides students living in the residence hall system with a high-speed wired network connection. Students can sign out equipment for their wired internet connections from the IT Support Center by calling 202-994-GWIT (4948) or by visiting the ITSC Walk-Up Support Office. Most residence halls require media converters to use GWired.
Please visit this knowledge article on more information about GWIred
The GWeb Information System, sometimes referred to as Banner or Banner Self Service, allows online access for GW students, faculty, and staff to many GW services.
Current students, faculty and staff, as well as alumni as of May 2019, will log into the GWeb Information System using their GW email address ([email protected]) and password, instead of using GWID and PIN. Access via GWID and PIN will no longer be active for these users once the upgrade is complete. Applicants, former faculty and staff, and alumni who graduated before May 2019 will continue to login via GWID and PIN.
The software and business apps listed below are available to all students at the George Washington University.
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Adobe Creative Cloud |
Adobe Creative Cloud includes Photoshop, InDesign, Dreamweaver, Illustrator and more and can be downloaded on your university-owned or personal device. |
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Colonial Connect Jabber |
Jabber brings phone capabilities to your computer through the integration of chat, voice, video and desktop share in one tool. |
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Colonial Connect WebEx |
WebEx is a collaborative meeting tool that allows for real-time video meetings and sharing of computer content over the web. Features include multi-point video conferencing and desktop share to meet for a group project, catch up with friends or make a video call home. |
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Microsoft Office 365 |
Install full versions of popular Microsoft Office applications such as Word, Excel and Powerpoint on up to 5 PCs or Macs and up to 5 mobile devices such as iPad/iPhone, Android and Windows devices. |
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Statistical Analysis System (SAS) |
SAS (Statistical Analysis System) is a software suite developed for advanced analytics, multivariate analyses, business intelligence, data management, and predictive analytics. |
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Symantec Endpoint Protection |
GW IT offers Symantec Endpoint Protection software to GW students, faculty and staff for anti-virus protection. |
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Virtual Private Network (VPN) |
The VPN allows remote access to many university systems and resources that are otherwise protected from off-campus access. It does this by creating a "virtual" encrypted channel from your remote location back to GW's network. |
GW Information Technology provides the following support options for GW students, faculty and staff:
Call | Walk-in Support | |
Monday - Friday 7:00 am - 10:00 pm |
[email protected] |
Rome Hall B102 (Foggy Bottom) Monday - Friday *By Appointment only - Please call 202-994-4948 |
NOTE: Due to the COVID-19 crisis, the walk-in support center is closed for anyone not approved to be on campus. The staff is busily working to support you remotely. Please direct any technology support issues to the IT Support Center at the phone number or email address above. Be sure to visit our support portal at go.gwu.edu/itrequest to learn more about technology at GW.
Submit an IT Ticket | Find Answers |
For IT support, phone requests, GWired, efax and more | Visit the GWiz knowledge base |
Get questions answered 24/7
Remote assistance (for Mac and for PC) allows GW Information Technology support analysts to access your computer to provide technical assistance remotely; only use this option when directed to do so by a GW IT support analyst:
GW IT Support Center currently provides in-person technology support only through scheduled appointments. Please contact the IT Support Center to schedule an appointment with a technology specialist or go to https://go.gwu.edu/gwiz and click the "Make an Appointment" button at the bottom of the page.
By Appointment Only - Please call 202-994-4948
Rome Hall B102 (Foggy Bottom Campus)
801 22nd Street, NW
Washington, DC
How do I claim my GW email address (NetID)?
When am I eligible to claim a NetID?
I tried to create a NetID, but I got an error message
Password ResetsGWeb PIN reset (Video) Internet Access |
How do I access Blackboard or obtain support?
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Access XOC | Access HBO GO |
With Xfinity On Campus (XOC), GW students living in on-campus housing can watch and record live high-definition TV. You can access Xfinity On Campus from your computer, tablet, smart phone or Roku media players. |
GW students living in on campus housing have access to HBO GO and MAX GO. |
With Xfinity on Campus, GW students living in on campus housing have access to:
GW students living in on campus housing have access to HBO GO:
GW students living in on campus housing have access to MAX GO:
Smart TVs, Roku media players and gaming consoles can be connected to the GW network via an ethernet connection through our GWired network. You can also register your Apple TV, Playstation 4s, Roku media players, Nintendo Switch and Xbox Ones to GW's gaming and streaming network, GWConnect. For instructions on how to add your devices for GWConnect, please visit the GWiz Knowledgebase and search for keyword "GWConnect"
On Your Computer
Visit xfinityoncampus.com, select George Washington University from the list, authenticate with your GW NetID and password, and click the 'Watch Now' button.
On Your Mobile Device
Download the XFINITY Stream TV mobile app in your app store (Apple or Google Play), click the 'sign-in as a student' link at the bottom of the page and select George Washington University from the list. Then authenticate with your GW NetID and password and click the 'Watch Now' button.
On Your TV
For the big screen experience, watch Xfinity streaming on your TV with Roku or a laptop connected by HDMI cable.
On Your Roku
1. Connect your Roku to your TV via an HDMI cable
2. Connect your Roku power cord to an outlet
3. Follow the Xfinity instructions for setting up your Roku.
Visit How do I sign in on a Roku?
4. Select the Xfinity Streaming channel to watch TV on your Roku.
In Your Community Lounge
In community lounges, basic cables services will be provided through a TV box and remote control.
Blackboard at GW is an online course management system based on the Blackboard Learning System. It enables users to access course syllabi, course-related materials, assignments, assessments and communication features provided by instructors. Blackboard at GW is an authenticated system, so GW community members can only gain access to the online content for courses for which they are registered.
To login to Blackboard, use your GW NetID (the portion of your email address before the @ symbol) and corresponding password. Please note that you will be able to log in to Blackboard approximately 24 hours after you first claim your Net ID.
GW Information Technology Support Center is the first point of contact for Blackboard support. The IT Support Center is available Monday - Friday, 7:00am - 10:00pm by phone at 202-994-4948 and press option 2 or by email at [email protected]. You can also submit a web request support ticket.
After hours, weekend and holiday support is also available through Blackboard Learn Support which can be contacted via the same number 202-994-4948 option 2 when the IT Support Center is closed.
Resources
How to login to Blackboard
Blackboard FAQs
Blackboard Course Management
Blackboard Workshops
A NetID is a single username that provides access to multiple GW resources. Some of these resources include the myGW Portal, GW's wireless networks, GW email and calendar systems, Blackboard and other University systems. Your NetID is the portion of your GW email address that precedes the "@" symbol.
Resources
NetID password requirements
Change your NetID password
What's the difference between a NetID and GWid?
Visit this information page to learn how to request phone services, including a desktop phone and a voicemail box. You will also be able to make calls, chat and check voicemail from your computer. If you do not receive a confirmation email within two days of submitting your request, please contact the IT Support Center at 202-994-4948. Most requests are handled by the next business day.
Jabber brings phone capabilities to your computer through the integration of chat, voice, video and desktop share in one tool. If you need assistance downloading Jabber, please call the IT Support Center at 202-994-4948.
In order to use Colonial Connect Jabber on your computer, you'll most likely need a headset that is compatible with your laptop. You also have the option of installing Colonial Connect Jabber on your smartphone or tablet (iPhone or iPad recommended). To purchase a headset, you must first email [email protected] to request an iBuy CDW-G account. Once your account is registered, go to the iBuy site, select Goods and Services, and then Computer Hardware and Software. Click on CDWG, then click on Recommended Headsets.
If you don't currently have a desktop phone, you must first email [email protected] to request an iBuy CDW-G account. Once your account is registered, go to the iBuy site, select Goods and Services, and then Computer Hardware and Software. Click on CDWG, then click on Recommended Hard Phones. Once you have your desktop phone, visit here to configure your phone number with your desktop phone. You will need to provide the MAC address and phone model of your desktop phone. The MAC address and phone model can be found on a sticker on the bottom of your phone (see pictures right). If you already have a phone and need to change the name associated with it, please submit a Voice and Data Services Request.
Communications options on Digital Workplace allow you to:
GWireless is a secure wireless network that uses an authentication method that works with a variety of computers, Apple iOS mobile devices and a variety of Android devices. GWireless automatically connects devices to the Internet. Once users are connected, they will not have to log in to the system again. GW community members may log into GWireless using their GW NetIDs (the GW NetID is the part of a GW email address before the “@” symbol) and the passwords that correspond to their NetIDs.
eduroam (education roaming) is a secure, worldwide roaming access service developed for the international research and education community, and it allows students from member institutions to connect to the Internet across campus and when visiting other participating institutions using their full GW email ([email protected]) and the passwords that correspond to their NetIDs. For more information and a list of participating U.S. institutions, visit “Where can I eduroam?”.
GW students living on-campus can now register their Apple TV, Playstation 4s, Roku media players, Amazon Fire Sticks, Nintendo Switch and Xbox Ones to GW's gaming and streaming network, GWConnect. With GWConnect, you’ll be able to wirelessly connect your devices to the GW network. For instructions on how to add your devices for GWConnect, please visit the GWiz Knowledgebase.
GW Information Technology offers GW faculty and staff several document management solutions. The best choice depends on your specific needs and preferences. Below is an explanation of the different types of data as well as a chart to help determine the best document management solution for your specific needs.
Examples:
Protected Health Information (PHI)
Student academic and financial records
Research data protected by statute or regulation
Personally Identifiable Information (PII)
Examples:
Course information and class schedules
Internal directory information
HR data
Payroll and salary information
Performance appraisals
Examples:
Announcements and press releases
Public event information
Public directories and maps
- Recommended
- NOT ALLOWED per GW Policy (or not applicable)
I Need to . . . | GW Box | Google Drive |
GW SharePoint (Team Sites) |
GW Documents (Documentum) |
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Securely store my work data and files | ||||
Regulated Documents |
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Restricted Documents |
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Public Documents |
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Collaborate on Files and Documents - Share and edit documents |
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Regulated Documents |
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Restricted Documents |
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Public Documents |
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Share Public Documents with External Users | ![]() |
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Search Files and Documents | ||||
Search text (Titles/Body) |
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Search using Metadata and Tagging |
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Archive Official University Records* | ||||
Data and files with official retention requirements based on GW Policy |
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Create/Edit Workflows and Business Process Automation | ![]() |
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GW Scan Capability | ||||
Ability to scan paper documents |
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OCR (Text Searchable Documents) |
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File Size Limits | ||||
for sharing |
5GB | 10GB | 10GB | 2GB |
for storage |
15GB | 5TB | 15GB | 2GB |
Total Storage Available | Unlimited | Unlimited | Unlimited | Unlimited |
* See the GW University Records Management Policy (PDF)
The GWeb Information System, sometimes referred to as Banner or Banner Self Service, allows online access for GW students, faculty, and staff to many GW services.
Current students, faculty and staff, as well as alumni as of May 2019, will log into the GWeb Information System using their GW email address ([email protected]) and password, instead of using GWID and PIN. Access via GWID and PIN will no longer be active for these users once the upgrade is complete. Applicants, former faculty and staff, and alumni who graduated before May 2019 will continue to login via GWID and PIN.
GW Information Technology provides the following support options for GW students, faculty and staff:
Call | Walk-in Support | |
Monday - Friday 7:00 am - 10:00 pm |
[email protected] |
Rome Hall B102 (Foggy Bottom) Monday - Friday *By Appointment only - Please call 202-994-4948 |
NOTE: Due to the COVID-19 crisis, the walk-in support center is closed for anyone not approved to be on campus. The staff is busily working to support you remotely. Please direct any technology support issues to the IT Support Center at the phone number or email address above. Be sure to visit our support portal at go.gwu.edu/itrequest to learn more about technology at GW.
Submit an IT Ticket | Find Answers |
For IT support, phone requests, GWired, efax and more | Visit the GWiz knowledge base |
Get questions answered 24/7
Remote assistance (for Mac and for PC) allows GW Information Technology support analysts to access your computer to provide technical assistance remotely; only use this option when directed to do so by a GW IT support analyst:
GW IT Support Center currently provides in-person technology support only through scheduled appointments. Please contact the IT Support Center to schedule an appointment with a technology specialist or go to https://go.gwu.edu/gwiz and click the "Make an Appointment" button at the bottom of the page.
By Appointment Only - Please call 202-994-4948
Rome Hall B102 (Foggy Bottom Campus)
801 22nd Street, NW
Washington, DC
How do I claim my GW email address (NetID)?
When am I eligible to claim a NetID?
I tried to create a NetID, but I got an error message
Password ResetsGWeb PIN reset (Video) Internet Access |
How do I access Blackboard or obtain support?
Academic Center
801 22nd Street, NW B101
Washington, DC 20052
Phone: 202-994-GWIT (4948)
[email protected]