GW IT provides service agreement support, consulting and technology support.
GW IT works with schools, business units, and researchers to identify and implement IT solutions, while addressing specific needs. Combining technical expertise with an understanding of the unique requirements of the George Washington University environment, we identify optimal solutions for the GW community. Consulting services include evaluation and recommendation, provisioning, integration, management, and support.
Advanced Engineering and Support Services are offered in 3 different areas.
Labor Hourly Rate:
GW Information Technology offers enhanced computer support services for faculty & staff workstations on a contractual basis for departments, units or divisions ensuring a stable, and reliable computing environment. This service includes complete setup and technical support of a typical functional office environment. Additionally, specialized support tools including remote management, centralized workstation software updates (patches), centrally maintained and distributed software applications, security and authentication, file sharing, computer and software inventory management, firewall configuration and anti-virus updates can be used to effectively and in some cases remotely provide support, correct problems, and add maintain software.
Fee to be determined
Service Agreement (SA) - Administration and Management includes the following elements:
This service description outlines support standards that apply to most GW IT services. Generally, Service Level Agreements (SLA) will reference this service description and note specific deviations from these standards.
These standards are considered baseline standards, individual service descriptions may contain additional or modified service standards.
GW Information Technology Support Center (ITSC) provides call center and helpdesk services to all faculty and staff on supported systems, technologies and services. Serving as the primary point of contact, the ITSC provides skilled staff that will receive and record calls (incidents); make an attempt to resolve the incident; escalate incidents to either Level 2 or 3 IT specialists or to outside vendors; and communicate status of incidents to customers.
Fee to be determined
801 22nd Street, NW B101
Washington, DC 20052