New Students, Faculty and Staff

Welcome to the George Washington University Information Technology!

GW IT serves as a trusted technology partner with the university, evaluating and delivering innovative and collaborative technology solutions that promote and advance teaching, learning research and support for the GW community. Our goal is to equip you with the technology know-how and tools necessary to achieve academic excellence.

 

New Students: Start here for a guide to things you can do even before you come to campus.

All Services

Blackboard

Blackboard at GW is an online course management system based on the Blackboard Learning System. It enables users to access course syllabi, course-related materials, assignments, assessments and communication features provided by instructors. Blackboard at GW is an authenticated system, so GW community members can only gain access to the online content for courses for which they are registered.

To login to Blackboard, use your GW NetID (the portion of your email address before the @ symbol) and corresponding password. Please note that you will be able to log in to Blackboard approximately 24 hours after you first claim your Net ID.

GW Information Technology Support Center is the first point of contact for Blackboard support. The IT Support Center is available Monday - Friday, 7:00am - 10:00pm by phone at 202-994-4948 and press option 2 or by email at [email protected]. You can also submit a web request support ticket at http://go.gwu.edu/itrequest

After hours, weekend and holiday support is also available through Blackboard Learn Support which can be contacted via the same number 202-994-4948 option 2 when the IT Support Center is closed. 

 

Access Blackboard

Resources

How to login to Blackboard
Blackboard FAQs
Blackboard Course Management  
Blackboard Workshops

Claim your GW email/NetID

A NetID is a single username that provides access to multiple GW resources.  Some of these resources include the myGW Portal, GW's wireless networks, GW email and calendar systems, Blackboard and other University systems. Your NetID is the portion of your GW email address that precedes the "@" symbol.  

Claim your NetID

Resources

NetID password requirements
Change your NetID password
What's the difference between a NetID and GWid? 

Connect to Wireless Internet

GWireless

GWireless is a secure wireless network that uses an authentication method that works with a variety of computers, Apple iOS mobile devices and a variety of Android devices. GWireless automatically connects devices to the Internet. Once users are connected, they will not have to log in to the system again. GW community members may log into GWireless using their GW NetIDs (the GW NetID is the part of a GW email address before the “@” symbol) and the passwords that correspond to their NetIDs.

Instructions for Android

Instructions for iOS

eduroam

eduroam (education roaming) is a secure, worldwide roaming access service developed for the international research and education community, and it allows students from member institutions to connect to the Internet across campus and when visiting other participating institutions using their full GW email ([email protected]) and the passwords that correspond to their NetIDs. For more information and a list of participating U.S. institutions, visit “Where can I eduroam?”.

GWplay

GW students living on-campus can now register their Apple TV, Playstation 4s, Roku media players and Xbox Ones to GW's gaming and streaming network, GWplay. With GWplay, you’ll be able to wirelessly connect your devices to the GW network. For instructions on how to add your devices for GWplay, please visit the GWiz Knowledgebase and search for keyword "GWplay"

Connect to Wired Internet

GWired provides students living in the residence hall system with a high-speed wired network connection. Students can sign out equipment for their wired internet connections from the IT Support Center by calling 202-994-GWIT (4948) or by visiting the ITSC Walk-Up Support Office. Most residence halls require media converters to use GWired.

Please visit this knowledge article on more information about GWIred

GWeb Information System

The GWeb Information System, sometimes referred to as Banner or Banner Self Service, allows online access for GW students, faculty, and staff to many GW services.

The GWeb Information System, sometimes referred to as Banner or Banner Self Service, allows online access to GW student services, such as registering for classes, viewing student accounts, viewing grades and accepting financial aid.  Students are assigned a GWeb account and pin when they have been accepted and signified their intent to attend GW, by paying a deposit. Faculty and staff are assigned a GWeb account and pin as part of the Human Resources hiring and intake process.

To log into GWeb, you must use your GWid, which is an alphanumeric value used to identify an individual’s records within GW’s administrative systems. Your GWid is the letter G followed by an 8-digit number. You must also use a PIN, which is usually a 6-digit number, to log in to the GWeb Information System. If you have forgotten your GWid, you may submit a GWid retrieval request.

Access GWeb

GWid Retrieval Request

Resources

How to login to the GWeb Information System

The GWeb Information System, sometimes referred to as Banner or Banner Self Service, allows online access to GW faculty and staff services, such as viewing tax or job information and paystubs.  Faculty and staff are assigned a GWeb account and pin as part of the Human Resources hiring and intake process.

To log into GWeb, you must use your GWid, which is an alphanumeric value used to identify an individual’s records within GW’s administrative systems. Your GWid is the letter G followed by an 8-digit number. You must also use a PIN, which is usually a 6-digit number, to log in to the GWeb Information System. If you have forgotten your GWid, you may submit a GWid retrieval request.

Access GWeb

GWid Retrieval Request

Resources

How to login to the GWeb Information System

 

Software

The software and business apps listed below are available to all students at the George Washington University. 

colonial connect logo

Colonial Connect Jabber

Jabber brings phone capabilities to your computer through the integration of chat, voice, video and desktop share in one tool. 

Download Jabber

colonial connect logo Colonial Connect WebEx

WebEx is a collaborative meeting tool that allows for real-time video meetings and sharing of computer content over the web. Features include multi-point video conferencing and desktop share to meet for a group project, catch up with friends or make a video call home.

Download WebEx

gartner logo Gartner Research Services

GW community members have access to Gartner's technology research and advisory tools. These services allow you access to insight on a variety of industries and technology-related services. Gartner provides leading information technology analysis and insight to more than 13,000 organizations and 85 countries around the world.

Login to Gartner

office 365 logo Microsoft Office 365

Install full versions of popular Microsoft Office applications such as Word, Excel and Powerpoint on up to 5 PCs or Macs and up to 5 mobile devices such as iPad/iPhone, Android and Windows devices. 

Download Office 365

sas logo Statistical Analysis System (SAS)

SAS (Statistical Analysis System) is a software suite developed for advanced analytics, multivariate analyses, business intelligence, data management, and predictive analytics.

Request SAS

symantec endpoint protection logo Symantec Endpoint Protection

GW IT offers Symantec Endpoint Protection software to GW students, faculty and staff for anti-virus protection. 

Download Symantec

cisco anyconnect vpn logo Virtual Private Network (VPN)

The VPN allows remote access to many university systems and resources that are otherwise protected from off-campus access. It does this by creating a "virtual" encrypted channel from your remote location back to GW's network.

Instructions for Windows
Instructions for Mac OS

Download VPN Client

Support

GW Information Technology provides the following support options for GW students, faculty and staff: 

Call Email Walk-up Support

202-994-4948

[email protected]

Academic Center
(Rome/Phillips Hall) B102

Monday - Friday

10:00am-6:00 pm

Submit a Ticket Find Answers
For IT support, phone requests, GWired, efax and more Visit the GWiz knowledge base

Martha Chatbot

Get questions answered 24/7

Remote Assistance

Remote assistance (for Mac and for PC) allows GW Information Technology support analysts to access your computer to provide technical assistance remotely; only use this option when directed to do so by a GW IT support analyst:

Walk-up Support

GW IT Support Center provides in-person technology support through office hours and scheduled appointments. Please contact the IT Support Center to schedule an appointment with a technology specialist. 

Office Hours

Monday - Friday
10:00am - 6:00pm 

Academic Center (Rome/Phillips Hall) B102
801 22nd Street, NW
Washington, DC

 

If you have a NetID, take a look at the links below

Blackboard

How do I access Blackboard or obtain support?

Colonial Connect

Internet Access

IPTV

TV at GW FAQs

Software

Available software at GW

Two-Step Authentication

How to set up two-step authentication
Two-step authentication FAQs

 

 

 

 

Watch TV

Philo Device Images HBO MAX Go Logo
Access XOC Access HBO GO
With Xfinity On Campus (XOC), GW students living in on-campus housing can watch and record live high-definition TV. You can access Xfinity On Campus from your computer, tablet, smart phone or Roku media players.

Access Max Go

GW students living in on campus housing have access to HBO GO and MAX GO.

Frequently Asked Questions

With Xfinity on Campus, GW students living in on campus housing have access to:

  • Live High-Definition TV
  • DVR capabilities with up to 20 hours of on campus storage
  • Watch your favorite programming anywhere on campus
  • Access Xfinity on Campus on your camputer, tablet, smart phone or TV with a Roku (ethernet capable), or connecting your laptop to your TV with an HDMI cable
  • The Xfinity on Campus app is available from the App Store or Google Play

Resources

How can I watch?

 

 

Access XOC

GW students living in on campus housing have access to HBO GO:

  • Visit play.hbogo.com/login
  • Choose Xfinity as your TV provider
  • Click "Xfinity On Campus students Sign in here"
  • In "Xfinity on Campus" dropdown choose "George Washington Univ."
  • Sign in with your GW NetID and corresponding password
  • Create an HBO GO account
  • You now have access to HBO GO on all of your devices from anywhere

Access HBO GO

GW students living in on campus housing have access to MAX GO:

  • Visit www.maxgo.com and click on sign in tab
  • Choose Xfinity as your TV provider
  • Click "Xfinity On Campus students Sign in here"
  • In "Xfinity on Campus" dropdown choose "George Washington Univ."
  • Sign in with your GW NetID and corresponding password
  • Create a MAX GO account
  • You now have access to MAX GO on all of your devices from anywhere
Access MAX GO
 

 

Smart TVs, Roku media players and gaming consoles can be connected to the GW network via an ethernet connection through our GWired network. You can also register your Apple TV, Playstation 4s, Roku media players, Nintendo Switch and Xbox Ones to GW's gaming and streaming network, GWplay. For instructions on how to add your devices for GWplay, please visit the GWiz Knowledgebase and search for keyword "GWplay"

 

Frequently Asked Questions

On Your Computer

Visit xfinityoncampus.com, select George Washington University from the list, authenticate with your GW NetID and password, and click the 'Watch Now' button.

 

On Your Mobil Device

Download the XFINITY Stream TV mobile app in your app store (Apple or Google Play), click the 'sign-in as a student' link at the bottom of the page and select George Washington University from the list. Then authenticate with your GW NetID and password and click the 'Watch Now' button.

 

On Your TV

For the big screen experience, watch Xfinity streaming on your TV with Roku or a laptop connected by HDMI cable.

 

On Your Roku

1. Connect your Roku to your TV via an HDMI cable

2. Connect your Roku power cord to an outlet

3. Follow the Xfinity instructions for setting up your Roku.

Visit How do I sign in on a Roku?

4. Select the Xfinity Streaming channel to watch TV on your Roku.

 

In Your Community Lounge

In community lounges, basic cables services will be provided through a TV box and remote control.

 

Blackboard

Blackboard at GW is an online course management system based on the Blackboard Learning System. It enables users to access course syllabi, course-related materials, assignments, assessments and communication features provided by instructors. Blackboard at GW is an authenticated system, so GW community members can only gain access to the online content for courses for which they are registered.

To login to Blackboard, use your GW NetID (the portion of your email address before the @ symbol) and corresponding password. Please note that you will be able to log in to Blackboard approximately 24 hours after you first claim your Net ID.

GW Information Technology Support Center is the first point of contact for Blackboard support. The IT Support Center is available Monday - Friday, 7:00am - 10:00pm by phone at 202-994-4948 and press option 2 or by email at [email protected]. You can also submit a web request support ticket at http://go.gwu.edu/itrequest

After hours, weekend and holiday support is also available through Blackboard Learn Support which can be contacted via the same number 202-994-4948 option 2 when the IT Support Center is closed. 

 

Access Blackboard

Resources

How to login to Blackboard
Blackboard FAQs
Blackboard Course Management  
Blackboard Workshops

Claim your GW email/NetID

A NetID is a single username that provides access to multiple GW resources.  Some of these resources include the myGW Portal, GW's wireless networks, GW email and calendar systems, Blackboard and other University systems. Your NetID is the portion of your GW email address that precedes the "@" symbol.  

Claim your NetID

Resources

NetID password requirements
Change your NetID password
What's the difference between a NetID and GWid? 

Colonial Connect

Set up your Colonial Connect Phone & Voicemail

How do I get a GW phone number? 

Visit this information page to learn how to request phone services, including a desktop phone and a voicemail box. You will also be able to make calls, chat and check voicemail from your computer.  If you do not receive a confirmation email within two days of submitting your request, please contact the IT Support Center at 202-994-4948. Most requests are handled by the next business day. 

How do I download Colonial Connect Jabber

Jabber brings phone capabilities to your computer through the integration of chat, voice, video and desktop share in one tool. If you need assistance downloading Jabber, please call the IT Support Center at 202-994-4948. 

Download Jabber

How do I get a headset? 

In order to use Colonial Connect Jabber on your computer, you'll most likely need a headset that is compatible with your laptop. You also have the option of installing Colonial Connect Jabber on your smartphone or tablet (iPhone or iPad recommended). To purchase a headset, you must first email [email protected] to request an iBuy CDW-G account. Once your account is registered, go to the iBuy site, select Goods and Services, and then Computer Hardware and Software. Click on CDWG, then click on Recommended Headsets.

What if I need a desktop phone? 

Mac & model on base of phone

If you don't currently have a desktop phone, you must first email [email protected] to request an iBuy CDW-G account. Once your account is registered, go to the iBuy site, select Goods and Services, and then Computer Hardware and Software. Click on CDWG, then click on Recommended Hard Phones. Once you have your desktop phone, visit here to configure your phone number with your desktop phone. You will need to provide the MAC address and phone model of your desktop phone. The MAC address and phone model can be found on a sticker on the bottom of your phone (see pictures right). If you already have a phone and need to change the name associated with it, please submit a Voice and Data Services Request

Change features on your Colonial Connect phone

Communications options on Digital Workplace allow you to: 

Connect to Wireless Internet

GWireless

GWireless is a secure wireless network that uses an authentication method that works with a variety of computers, Apple iOS mobile devices and a variety of Android devices. GWireless automatically connects devices to the Internet. Once users are connected, they will not have to log in to the system again. GW community members may log into GWireless using their GW NetIDs (the GW NetID is the part of a GW email address before the “@” symbol) and the passwords that correspond to their NetIDs.

Instructions for Android

Instructions for iOS

eduroam

eduroam (education roaming) is a secure, worldwide roaming access service developed for the international research and education community, and it allows students from member institutions to connect to the Internet across campus and when visiting other participating institutions using their full GW email ([email protected]) and the passwords that correspond to their NetIDs. For more information and a list of participating U.S. institutions, visit “Where can I eduroam?”.

GWplay

GW students living on-campus can now register their Apple TV, Playstation 4s, Roku media players and Xbox Ones to GW's gaming and streaming network, GWplay. With GWplay, you’ll be able to wirelessly connect your devices to the GW network. For instructions on how to add your devices for GWplay, please visit the GWiz Knowledgebase and search for keyword "GWplay"

Document Management

GW Information Technology offers GW faculty and staff several document management solutions. The best choice depends on your specific needs and preferences.  Below is an explanation of the different types of data as well as a chart to help determine the best document management solution for your specific needs.

 

 

Regulated Data

Examples:

  • Protected Health Information (PHI)

  • Student academic and financial records

  • Research data protected by statute or regulation

  • Personally Identifiable Information (PII)

 

Restricted Data

Examples:

  • Course information and class schedules

  • Internal directory information

  • HR data

  • Payroll and salary information

  • Performance appraisals

 

Public Data

Examples:

  • Announcements and press releases

  • Public event information

  • Public directories and maps 

Decision Chart for Correct Document Management

Check-Icon - Recommended          

x-icon - NOT ALLOWED per GW Policy (or not applicable)

I Need to . . . GW Box Google Drive

GW SharePoint

(Team Sites)

GW Documents

(Documentum)

Securely store my work data and files        

Regulated Documents

Check-Icon x-icon x-icon Check-Icon

Restricted Documents

Check-Icon Check-Icon Check-Icon Check-Icon

Public Documents

Check-Icon Check-Icon Check-Icon x-icon
         

Collaborate on Files and Documents -

Share and edit documents

       

Regulated Documents

Check-Icon x-icon x-icon x-icon

Restricted Documents

Check-Icon Check-Icon Check-Icon x-icon

Public Documents

Check-Icon Check-Icon Check-Icon x-icon
Share Public Documents with External Users Check-Icon Check-Icon x-icon x-icon
         
Search Files and Documents        

Search text (Titles/Body)

Check-Icon x-icon Check-Icon Check-Icon

Search using Metadat and Tagging

Check-Icon x-icon Check-Icon Check-Icon
         
Archive Official University Records*        

Data and files with official retention requirements based on GW Policy

x-icon x-icon x-icon Check-Icon
         
Create/Edit Workflows and Business Process Automation x-icon x-icon Check-Icon x-icon
         
GW Scan Capability        

Ability to scan paper documents

x-icon x-icon x-icon Check-Icon

OCR (Text Searchable Documents)

x-icon x-icon x-icon Check-Icon
         
File Size Limits        

for sharing

5GB 10GB 10GB 2GB

for storage

15GB 5TB 15GB 2GB
Total Storage Available Unlimited Unlimited Unlimited Unlimited
         

* See the GW University Records Management Policy (PDF)

 

Security Best Practices    Document Management Services FAQs

GWeb Information System

The GWeb Information System, sometimes referred to as Banner or Banner Self Service, allows online access for GW students, faculty, and staff to many GW services.

The GWeb Information System, sometimes referred to as Banner or Banner Self Service, allows online access to GW student services, such as registering for classes, viewing student accounts, viewing grades and accepting financial aid.  Students are assigned a GWeb account and pin when they have been accepted and signified their intent to attend GW, by paying a deposit. Faculty and staff are assigned a GWeb account and pin as part of the Human Resources hiring and intake process.

To log into GWeb, you must use your GWid, which is an alphanumeric value used to identify an individual’s records within GW’s administrative systems. Your GWid is the letter G followed by an 8-digit number. You must also use a PIN, which is usually a 6-digit number, to log in to the GWeb Information System. If you have forgotten your GWid, you may submit a GWid retrieval request.

Access GWeb

GWid Retrieval Request

Resources

How to login to the GWeb Information System

The GWeb Information System, sometimes referred to as Banner or Banner Self Service, allows online access to GW faculty and staff services, such as viewing tax or job information and paystubs.  Faculty and staff are assigned a GWeb account and pin as part of the Human Resources hiring and intake process.

To log into GWeb, you must use your GWid, which is an alphanumeric value used to identify an individual’s records within GW’s administrative systems. Your GWid is the letter G followed by an 8-digit number. You must also use a PIN, which is usually a 6-digit number, to log in to the GWeb Information System. If you have forgotten your GWid, you may submit a GWid retrieval request.

Access GWeb

GWid Retrieval Request

Resources

How to login to the GWeb Information System

 

Support

GW Information Technology provides the following support options for GW students, faculty and staff: 

Call Email Walk-up Support

202-994-4948

[email protected]

Academic Center
(Rome/Phillips Hall) B102

Monday - Friday

10:00am-6:00 pm

Submit a Ticket Find Answers
For IT support, phone requests, GWired, efax and more Visit the GWiz knowledge base

Martha Chatbot

Get questions answered 24/7

Remote Assistance

Remote assistance (for Mac and for PC) allows GW Information Technology support analysts to access your computer to provide technical assistance remotely; only use this option when directed to do so by a GW IT support analyst:

Walk-up Support

GW IT Support Center provides in-person technology support through office hours and scheduled appointments. Please contact the IT Support Center to schedule an appointment with a technology specialist. 

Office Hours

Monday - Friday
10:00am - 6:00pm 

Academic Center (Rome/Phillips Hall) B102
801 22nd Street, NW
Washington, DC

 

If you have a NetID, take a look at the links below

Blackboard

How do I access Blackboard or obtain support?

Colonial Connect

Internet Access

IPTV

TV at GW FAQs

Software

Available software at GW

Two-Step Authentication

How to set up two-step authentication
Two-step authentication FAQs