Phone & Voice Services

GW IT is streamlining phone and voice services to provide a seamless experience, contribute to campus sustainability efforts, and drive efficiency by reducing physical phones. Replace your unused desk phone with a software based phone (soft phone) and access your GW phone number from anywhere! Visit the Initiative Page to learn more.

Get Started

Connect to the GW VPN to request phone and voice services or log in to Call Forwarding (Single Number Reach)
Learn How To: Access soft phone via Webex Calling
- Note: MyE911 is required to comply with Ray Baum's Act.

Features

GW IT uses a software-based application, Webex, that allows users to make voice and video calls over the internet using a computer, or mobile device.

Software based phones (soft phones) allow you to access your GW phone number from anywhere. A GW phone number is required to access a soft phone.

If you have a GW phone number, you can access your soft phone via Webex Calling, which is available in the Webex client.
If you don’t have the Webex client on your device, follow the instructions to Get Started with Cisco Webex Unified Client at GW

Call Forwarding (Single Number Reach)

With this feature, your office extension will ring on your mobile device, allowing you to answer a call on the device of your choice. You set this feature up using your UserID and corresponding password. A convenient option is to have your phone or Webex line ring to your local cell phone number.