Phone & Voice Services

   Get Started

• Connect to the GW VPN to request phone services or log in to Call Forwarding (Single Number Reach)
• Learn How To: Access soft phone via Webex Calling
  • Note:  MyE911 is required to comply with Ray Baum's Act. 

   Features

GW IT uses a software-based application, Webex, that allows users to make voice and video calls over the internet using a computer, or mobile device.  

Software based phones (soft phones) allow you to access your GW phone number from anywhere. A GW phone number is required to access a soft phone.  

• If you have a GW phone number, you can access your soft phone via Webex Calling, which is available in the Webex client.
• If you don’t have the Webex client on your device, follow the instructions to Get Started with Cisco Webex Unified Client at GW

    Resources

• Setup voice services

Desktop Phone

• Online Training: 8845 Desktop Phone

Voicemail Resources 

• Reset your voicemail password
• IT Help articles about voicemail

Phone Resources

• Change the display name on your phone
• Set up call forwarding (single number reach)
• Set up speed dialing
• IT Help articles about Mobile Call Forwarding (Single Number Reach)
• How to: Login to Webex Calling (phone services)

   Support 

• Analog phone line for PCI, fax or alarm use
• Auto-attendant/phone tree request
• Call Centers - New or changes
• Department phone service request (includes lab and conference rooms)
• Desktop phone for Staff or Faculty - request name change and/or new features
• Pinnacle billing – new account, changes or access
• Request Enterprise Webex Meetings License
• Request to Block/Unblock phone(s) from Calling Long Distance
• Request to Unlock & Reset Departmental Voice Mailbox
• Toll-Free phone services
• WebEx Voice Request
   
• Request Help

 

   Available to

• Faculty
• Staff

 

   Related Service Offerings

Blackboard Collaborate

Google Meet

MS Teams

Webex

Zoom