Phone & Voice Services
Get Started
- Connect to the GW VPN to request phone services or log in to Call Forwarding (Single Number Reach)
- Learn How To: Access soft phone via Webex Calling
- Note: MyE911 is required to comply with Ray Baum's Act.
Features
GW IT uses a software-based application, Webex, that allows users to make voice and video calls over the internet using a computer, or mobile device.
Software based phones (soft phones) allow you to access your GW phone number from anywhere. A GW phone number is required to access a soft phone.
- If you have a GW phone number, you can access your soft phone via Webex Calling, which is available in the Webex client.
- If you don’t have the Webex client on your device, follow the instructions to Get Started with Cisco Webex Unified Client at GW
Resources
Desktop Phone
Voicemail Resources
Phone Resources
- Change the display name on your phone
- Set up call forwarding (single number reach)
- Set up speed dialing
- IT Help articles about Mobile Call Forwarding (Single Number Reach)
- How to: Login to Webex Calling (phone services)
Support
- Analog phone line for PCI, fax or alarm use
- Auto-attendant/phone tree request
- Call Centers - New or changes
- Department phone service request (includes lab and conference rooms)
- Desktop phone for Staff or Faculty - request name change and/or new features
- Pinnacle billing – new account, changes or access
- Request Enterprise Webex Meetings License
- Request to Block/Unblock phone(s) from Calling Long Distance
- Request to Unlock & Reset Departmental Voice Mailbox
- Toll-Free phone services
- WebEx Voice Request
- Request Help
Available to
- Faculty
- Staff
