The Division of IT provides the GW community with access to Colonial Connect, a state-of-the-art unified communications system. The system allows faculty and staff to communicate with each other across campuses, offices, residence halls and off-campus locations through chat, voice, video and web conferencing.

For more information, please visit the Colonial Connect website.

Colonial Connect, a state-of-the-art unified communications system from the Division of IT, provides the GW community with several options for a desktop phone. The standard video phones (models 8845 and 8945) offer video capability as an added feature. Phone features include the ability to place calls on hold, call waiting, ad-hoc conferencing, phone directory, transfer capabilities, call history, voicemail, video calls and extension mobility. Extension mobility allows users to configure any Colonial Connect Standard Video or Multi-Line phone as their own, on a temporary basis, by logging into that phone. Once a user logs in, the phone adopts the individual user’s default device profile information, including line numbers, speed dials, service links and other user-specific properties of a phone. Basic, Multi-Line and Conference phone options are also available. 

• In-person and online training available
• 7841 Phone Quick Reference Guide
• 8845 Phone Quick Reference Guide
• 8945 Phone Quick Reference Guide

Colonial Connect, a state-of-the-art unified communications system from the Division of IT, provides the GW community with Colonial Connect eFax. Colonial Connect eFax gives you the ability to fax from your computer without access to a physical fax machine. Using an existing fax number, you can send and receive faxes through the Colonial Connect eFax portal, with the ability to leverage Adobe PDF digital signature functionality. In addition, faxes can be received via email. Colonial Connect eFax supports a paperless office and reduces the number of hard-copy documents that may contain sensitive material. 

• Colonial Connect eFax Quick Reference Guide

Request eFax

Please note, you must be on GW's network (GWireless, GWired, GWconnect) or using GW's Virtual Private Network (VPN) to submit a request. 

Single number reach is available through Colonial Connect Mobile. With this feature, your office extension will ring on your mobile device, allowing you to answer a call on the device of your choice.  

Set up single number reach at http://go.gwu.edu/selfservice using your GW NetID and corresponding password. You can use this site to have your phone or Jabber line ring to your local cell phone number. Please note that forwarding to long distance numbers are not supported at this time.

Groups Smaller than Six People

To add one additional person to a call, use individual conference calling. For groups of six or fewer, use Meet Me Conferencing. 

• Add someone to a conference call
• Merge two existing calls

Groups Larger than Six People

• For groups larger than six people, please contact the communication services team at 202-994-5100 for assistance.

Colonial Connect Conferencing

Colonial Connect Conferencing allows for eight party conference calls, with a dial-in number and code available upon request. To request local or toll-free voice-only conference services, please submit a request. 

This enterprise solution enables departments to create, manage and deliver digital signage content throughout campus using preapproved university templates.

The enterprise license is available at no charge to open budget customers; closed budget customers are offered the license at a reduced rate. Customers are responsible for all hardware costs and costs associated with onboarding (installation costs, etc)

This service is hosted in the cloud by a third party. The vendor will contact GW for maintenance as needed. Customers will be notified in advance if maintenance is required.

To request access to create digital signage content, please complete the Digital Signage Access Request Form.

The EC500 service, provided by the Division of Information Technology, allows an employee the ability to connect a GW phone line to his or her GW-supplied cell phone so that calls to the GW extension will automatically ring on both the desk phone and the cell phone when the service is activated. In addition, when making calls from a mobile phone to another GW extension, it will appear as if the call is coming from a GW extension (rather than the mobile phone number). A physical phone line is not necessary to utilize this service, as it can be added to Avaya One-X Communicator phone (IP softphone service). To request the EC500 service, submit a request.

GW Mobile provides instant access to information on key university resources from a web-enabled mobile device. The app is available for iOS, Android and Mobile Web. GW Mobile includes campus maps, a schedule of classes, GW email access, 4-Ride reservations, social media feeds, shuttle information and more. Tap into campus wherever you go with the official GW Mobile app.

GW Mobile FAQs

Features

	Courses Find out course availability, schedules and instructor information. Add a course to your personal calendar.
	Maps Locate emergency Blue Light locations, campus buildings, parking, shuttle stops, dining locations and more. Live GPS walking directions available.
	Library Search the Aladin mobile catalog for print and electronic books, journals and multimedia resources. View and renew checked out items, check for items on hold and more.
	Directory Search the GW Directory, call Directory Assistance or use the "Quick Contacts" feature to access university departments and services.
	GWToday Read GW's flagship publication with breaking news and in-depth articles about academic programs, research initiatives and the GW community.
	Schools View the most recent blogs, events, news and social networks from all of GW's schools.
	Shuttle Track the Vern Express and Kennedy Center shuttle. View the Vern Express Twitter feed to find out about delays.
	4-Ride Reserve 4-Ride pick-up and set notifications from your phone.
	GW Email Access your GW email account from anywhere. Easily use all of the Google apps, including Calendar and Drive.
	iTunes U View featured public events made available to the GW community and global learners on GW's iTunes U platform.
	Bookstore Browse the bookstore for course books, apparel and more.
	Alumni View GW's support services for alumni.
	Athletics View top news, schedules and information about men's, women's and co-ed sports at GW.
	Calendar Browse GW events, the academic calendar and the alumni and athletics calendars.
	Emergency Info View campus alerts as well as contact information for EMeRG, the University Police Department and more.
	Give Donate a gift to the George Washington University.
	Hatchet Read the GW Hatchet, an independent student newspaper, for campus and DC news, opinions, culture and entertainment.
	New2GW Check out our site for new GW employees and learn more about the university.
	Registrar Sign in to Mobile GWeb to view courses, weekly schedules, academic holds, and academic records and search the course catalog.
	Social  Follow GW on Twitter, Facebook, YouTube and Instagram.
	Video Access GW's iTunes U videos.
	Feedback Email us your feedback on the GW Mobile app.

Jabber, a Colonial Connect service from the Division of IT, brings phone capabilities to your computer through the integration of chat, voice, video and desktop share in one tool. Once installed, you can select any of these features from the Jabber window. Jabber allows you to make and receive calls, check voicemail, receive voicemail messages in your email inbox, group chat with others and easily see who is online, integrate your calendar and share video and desktop with someone else all from your computer. Jabber also supports WebEx integration, and will automatically send invites to those within a Jabber group chat if WebEx is needed. 

Request Jabber      Jabber Training

For information on local and on-campus dialing, visit the GWiz knowledge base.

To make long-distance telephone calls from your office telephone, you will need to enter a long-distance authorization code. Each authorization code is billed to an assigned department. To acquire a long-distance code, submit a request. 

For all telephone repairs, please contact the IT Support Center at 202-994-GWIT (4948) or ithelp@gwu.edu. Technical assistance is available through the IT Support Center 24 hours a day.

Video conferencing solutions for short-term engagements (one-time meetings) or long-term administrative needs can be set up in consultation with the Division of IT communication services team. Please contact the IT Support Center at 202-994-GWIT (4948) or ithelp@gwu.edu to request assistance with meeting your video conferencing needs.

Requests for adds, moves and changes to voice, data or cable television connections should be submitted here. 

The Division of IT offers voicemail services through our modular messaging voice mail system. The access number for Foggy Bottom and Mount Vernon Campus voice mail system is 202-994-2000, and the access number for the Virginia Science and Technology Campus is 703-726-4000.  

In addition, voicemail service is available through Colonial Connect, a state-of-the-art unified communications system. 

Colonial Connect Voicemail to Phone: Colonial Connect Voicemail indicates a new message by a solid red light on your handset, a stutter dial tone on the line and a voicemail icon next to the line button with message count in the display. In order to access messages, press the voicemail button, or dial 4-4000 for Foggy Bottom users and 3-4000 for Virginia Science and Technology Campus users. 

Colonial Connect Voicemail to Email: Colonial Connect Voicemail sends received voicemails directly to your email address. You can then listen to your voicemail directly from your email inbox. 

The Division of Information Technology (IT) is pleased to announce that WebEx, a Colonial Connect service, is now available to all GW faculty and staff. WebEx is a collaborative meeting tool that allows for real-time video meetings and sharing computer content over the web. Features include multi-point video conferencing and desktop share to help facilitate online meetings or teach a class. Sessions can be recorded and can accommodate up to 500 users in one session.

There is no charge for attending a WebEx meeting when you use your computer and a headset or speakers to participate in the audio portion of the meeting. The meeting host will be charged $0.025 per minute, per attendee who use a long distance number to dial in. The meeting host will be charged $0.06 per minute, per attendee who use a toll-free number to dial in.

Faculty, staff, students and guests of the university may all be invited to and attend WebEx meetings on either the faculty and staff domain or the student domain. If you are hosting, simply invite your attendees by email and choose the connection methods you wish to allow (computer only, toll number dial-in or toll-free dial-in) in the WebEx tool. To begin using your WebEx account, login to gwu.webex.com with your GW NetID and corresponding password.

Login to WebEx

Watch this video to learn more about what WebEx can do for you.