Communications

communications

The Division of Information Technology offers a wide variety of services to meet the voice, video and data communication needs of the GW community. These services allow GW community members to communicate with each other across campuses, offices and residence halls. 

Local and Long-Distance Services

Each GW residence hall suite is allocated at least one active telephone jack for student use; however, telephones are not provided. If you wish to take advantage of the in-room telephone jack in your room, it is recommended that you discuss with your roommates who will bring an analog telephone to campus prior to move-in. For local and long-distance dialing instructions and more information on the residential voice service offering, please search for "phone service" in the GWiz knowledge base

WebEx

The Division of Information Technology (IT) is pleased to announce that WebEx, a Colonial Connect service, is now available to all GW students. WebEx is a collaborative meeting tool that allows for real-time video meetings and sharing of computer content over the web. Features include multi-point video conferencing and desktop share to meet for a group project, catch up with friends or make a video call home.

Students can host WebEx meetings for free using a computer, smart phone or tablet and a headset or speakers to participate in the audio portion of the meeting. Student hosted meetings can support up to 8 attendees. Students may attend WebEx meetings hosted by faculty and staff for free; all fees will be charged to the meeting host. Fee-based WebEx hosting with long distance or toll-free calling service is not available for students.

Faculty, staff, students and guests of the university may all be invited to and attend WebEx meetings on either the faculty and staff domain or the student domain. If you are hosting, simply invite your attendees by email address in the WebEx tool. To begin using your WebEx account, login to gwstudent.webex.com with your GW NetID and corresponding password.

Login to WebEx

Watch this video to learn more about what WebEx can do for you. 

Colonial Connect

Colonial Connect

The Division of IT provides the GW community with access to Colonial Connect, a state-of-the-art unified communications system. The system allows faculty and staff to communicate with each other across campuses, offices, residence halls and off-campus locations through chat, voice, video and web conferencing.

For more information, please visit the Colonial Connect website.

Colonial Connect Desktop Phone

Colonial Connect

Colonial Connect, a state-of-the-art unified communications system from the Division of IT, provides the GW community with several options for a desktop phone. The standard video phones (models 8845 and 8945) offer video capability as an added feature. Phone features include the ability to place calls on hold, call waiting, ad-hoc conferencing, phone directory, transfer capabilities, call history, voicemail, video calls and extension mobility. Extension mobility allows users to configure any Colonial Connect Standard Video or Multi-Line phone as their own, on a temporary basis, by logging into that phone. Once a user logs in, the phone adopts the individual user’s default device profile information, including line numbers, speed dials, service links and other user-specific properties of a phone. Basic, Multi-Line and Conference phone options are also available. 

Colonial Connect eFax

Colonial Connect

Colonial Connect, a state-of-the-art unified communications system from the Division of IT, provides the GW community with Colonial Connect eFax. Colonial Connect eFax gives you the ability to fax from your computer without access to a physical fax machine. Using an existing fax number, you can send and receive faxes through the Colonial Connect eFax portal, with the ability to leverage Adobe PDF digital signature functionality. In addition, faxes can be received via email. Colonial Connect eFax supports a paperless office and reduces the number of hard-copy documents that may contain sensitive material. 

Request eFax

Please note, you must be on GW's network (GWireless, GWired, GWconnect) or using GW's Virtual Private Network (VPN) to submit a request. 

Colonial Connect Mobile (Single Number Reach)

Single number reach is available through Colonial Connect Mobile. With this feature, your office extension will ring on your mobile device, allowing you to answer a call on the device of your choice.  

Set up single number reach at http://go.gwu.edu/selfservice using your GW NetID and corresponding password. You can use this site to have your phone or Jabber line ring to your local cell phone number. Please note that forwarding to long distance numbers are not supported at this time.

 

Conference Calls

Groups Smaller than Six People

To add one additional person to a call, use individual conference calling. For groups of six or fewer, use Meet Me Conferencing. 

Groups Larger than Six People

  • For groups larger than six people, please contact the communication services team at 202-994-5100 for assistance.

Colonial Connect Conferencing

Colonial Connect Conferencing allows for eight party conference calls, with a dial-in number and code available upon request. To request local or toll-free voice-only conference services, please submit a request

Digital Signage

This enterprise solution enables departments to create, manage and deliver digital signage content throughout campus using preapproved university templates.

The enterprise license is available at no charge to open budget customers; closed budget customers are offered the license at a reduced rate. Customers are responsible for all hardware costs and costs associated with onboarding (installation costs, etc)

This service is hosted in the cloud by a third party. The vendor will contact GW for maintenance as needed. Customers will be notified in advance if maintenance is required.

To request access to create digital signage content, please complete the Digital Signage Access Request Form.

Extension to Cellular Service (EC500)

The EC500 service, provided by the Division of Information Technology, allows an employee the ability to connect a GW phone line to his or her GW-supplied cell phone so that calls to the GW extension will automatically ring on both the desk phone and the cell phone when the service is activated. In addition, when making calls from a mobile phone to another GW extension, it will appear as if the call is coming from a GW extension (rather than the mobile phone number). A physical phone line is not necessary to utilize this service, as it can be added to Avaya One-X Communicator phone (IP softphone service). To request the EC500 service, submit a request.

Jabber

Colonial Connect

Jabber, a Colonial Connect service from the Division of IT, brings phone capabilities to your computer through the integration of chat, voice, video and desktop share in one tool. Once installed, you can select any of these features from the Jabber window. Jabber allows you to make and receive calls, check voicemail, receive voicemail messages in your email inbox, group chat with others and easily see who is online, integrate your calendar and share video and desktop with someone else all from your computer. Jabber also supports WebEx integration, and will automatically send invites to those within a Jabber group chat if WebEx is needed. 

Request Jabber      Jabber Training

Local and Long-Distance Services

For information on local and on-campus dialing, visit the GWiz knowledge base.

To make long-distance telephone calls from your office telephone, you will need to enter a long-distance authorization code. Each authorization code is billed to an assigned department. To acquire a long-distance code, submit a request

Telephone Repair

For all telephone repairs, please contact the IT Support Center at 202-994-GWIT (4948) or ithelp@gwu.edu. Technical assistance is available through the IT Support Center 24 hours a day.

Video Conferencing

Video conferencing solutions for short-term engagements (one-time meetings) or long-term administrative needs can be set up in consultation with the Division of IT communication services team. Please contact the IT Support Center at 202-994-GWIT (4948) or ithelp@gwu.edu to request assistance with meeting your video conferencing needs.

Voice and Data Order

Requests for adds, moves and changes to voice, data or cable television connections should be submitted here

Voicemail

The Division of IT offers voicemail services through our modular messaging voice mail system. The access number for Foggy Bottom and Mount Vernon Campus voice mail system is 202-994-2000, and the access number for the Virginia Science and Technology Campus is 703-726-4000.  

In addition, voicemail service is available through Colonial Connect, a state-of-the-art unified communications system. 

Colonial Connect Voicemail to Phone: Colonial Connect Voicemail indicates a new message by a solid red light on your handset, a stutter dial tone on the line and a voicemail icon next to the line button with message count in the display. In order to access messages, press the voicemail button, or dial 4-4000 for Foggy Bottom users and 3-4000 for Virginia Science and Technology Campus users. 

Colonial Connect Voicemail to Email: Colonial Connect Voicemail sends received voicemails directly to your email address. You can then listen to your voicemail directly from your email inbox. 

 

WebEx

Colonial Connect

The Division of Information Technology (IT) is pleased to announce that WebEx, a Colonial Connect service, is now available to all GW faculty and staff. WebEx is a collaborative meeting tool that allows for real-time video meetings and sharing computer content over the web. Features include multi-point video conferencing and desktop share to help facilitate online meetings or teach a class. Sessions can be recorded and can accommodate up to 500 users in one session.

There is no charge for attending a WebEx meeting when you use your computer and a headset or speakers to participate in the audio portion of the meeting. The meeting host will be charged $0.025 per minute, per attendee who use a long distance number to dial in. The meeting host will be charged $0.06 per minute, per attendee who use a toll-free number to dial in.

Faculty, staff, students and guests of the university may all be invited to and attend WebEx meetings on either the faculty and staff domain or the student domain. If you are hosting, simply invite your attendees by email and choose the connection methods you wish to allow (computer only, toll number dial-in or toll-free dial-in) in the WebEx tool. To begin using your WebEx account, login to gwu.webex.com with your GW NetID and corresponding password.

Login to WebEx

Watch this video to learn more about what WebEx can do for you.