Reset my GWeb PIN

Don’t know your PIN?

  • If you have previously logged into GWeb, type your GWID # in the User ID field, leave the PIN field blank and click on the Forgot PIN button to start the process of resetting your PIN.  You can also watch our 2 minute YouTube video of how to reset your PIN or access the GWiz Knowledge Base for additional information about accessing GWeb.
  • First-time user? Your PIN will be your date of birth in the MMDDYY format (Month, Day, Year). That’s 2 digits for the Month, 2 digits for the day and 2 digits for the year. For example, if your birth date is March 25th, 1983 your PIN will be 032583. If this doesn’t work you can try the last 6 digits of your GWID # or the MMYY99 format (038399 for the March 25, 1983 date example)
  • Prospective students: please note that you might have logged in previously to the GWeb Info system to pay your Admissions deposit and now you are attempting to login for another purpose such as Financial Aid. If that’s the case, you need to use your previously generated PIN to successfully login or you can reset it per the above instructions

Additional Help

  • If none of the above steps works, or if you have been locked out as a result of too many unsuccessful login attempts, please contact GW Information Technology at 202-994-4948 to verify your identity before resetting your PIN. 

If you have been locked out, you can email [email protected] and provide:

  1. Your full name
  2. Your GWid number
  3. Phone number for call back

The team will unlock your account once so you can attempt to reset your PIN using the "Forgot PIN" process by answering the challenge question.  

If you are unable to answer the challenge question, please email us a scanned copy of a government issued picture ID such as your driver's license to reset your PIN and assist further.

Please note that during peak hours such as the beginning of the spring or fall semesters it may take up to 24 hours to respond to your inquiry.

How can I find my GWid?

  • Incoming students can find their GWID # in the GW Application system or in the letter or email received from the Admissions Office.
  • If you are a new student that has officially accepted an offer of admission but has not yet registered for courses, you can look-up your GWID # by visiting the GWID retrieval page.
  • Current students, employees and Alumni can also use the GWID retrieval page to retrieve their GWID using their active NetID and password.


Information on accessing the GWeb system is also available in the GWiz Knowledge Base:

How to Reset My GWeb PIN