GW’s Division of Information Technology works with students, faculty, staff and departments across the university to provide advanced technology solutions. From Internet and phone connections in offices and residence halls to software that supports admissions, online registration and other aspects of day-to-day business, the Division of IT keeps GW connected. Get Started Find out about technology offerings for students, how to create a NetID, connect to GWireless, or acquire communication services for your department. IT Support Whenever You Need It... The Division of Information Technology (IT) is pleased to announce the IT Support Center, which features expanded technology support services. Beginning June 1, 2011, support analysts will be available 24 hours per day to assist GW students, faculty and staff with their technology needs. The IT Support Center, located on the Virginia Science and Technology Campus, will provide GW students, faculty and staff with a one-stop shop for general technology support, such as managing repair tickets and basic troubleshooting. The Division of IT is launching this effort in the summer to ensure it is prepared to address the robust support needs at the beginning of the academic year. The IT Support Center can be reached at (202) 994-GWIT(4948), ithelp@gwu.edu or ITsupport.gwu.edu. Outages  All Enterprise Systems are operating
normally at this time.
To report a technical issue, please contact the IT Support Center at 202-994-GWIT (4948). Technical assistance is available 24 hours a day, 7 days a week.
[Updated: 01/03/2012 | 11:30 AM]
 ***TECHNOLOGY UPDATE: Phishing Scam! WARNING!***
WARNING: An email phishing scam is currently circulating GW email addresses disguised as official correspondence from The George Washington University titled "RESPOND WITH IMMEDATE EFFECT !!!" or "Banner System Activation 2011/2012". This is a reminder that you should NEVER reply to email messages asking for personal information, even if it is security related. No such e-mail will EVER come from GW or the Division of Information Technology asking users to reply with information such as NetID, password, birth date, social security number, GWid number, etc. Report the email as 'phishing' by clicking on the downward arrow next to 'Reply' within the email, and then selecting 'Report Phishing'. If you have already responded to a phishing email please immediately reset your password by logging into the Account Management Tool at https://identity.gwu.edu. If you have any questions, concerns or to validate the source of a message, please contact the IT Support Center at 202-994-GWIT (4948). Thank you. Division of Information Technology
[Updated: 01/15/2012 | 09:26 PM]
 Novell Directory Services Outage Beginning at 9:00 p.m. Friday, January 27
What: Novell Directory services Outage When: 9:00 p.m. Friday, January 27 – 12:01 a.m., Saturday, January 28, 2011. Who is Affected: No impact on users. Purpose: System maintenance. Impact to users: No impact on users. Questions: If you have questions, please contact the IT Support Center at 202-994-GWIT (4948). Technical assistance is available 24 hours a day, 7 days a week.
[Updated: 01/21/2012 | 4:48 PM]
GWdocuments Upcoming Planned Outages
What: GWdocuments planned outages When: There will be two outage windows over 2 weekends which are as follows: 1. Friday, Jan 27th starting at 6 PM - 8 AM Saturday morning ** 2. Friday, Feb 3rd starting at 6 PM - 8 AM Saturday morning ** ** There may be a few minor interruptions on Saturday and Sunday Who is Affected: All users of GWdocuments Purpose: Upgrade to the latest Documentum service pack and finalize server configuration for high availability. Impact to users: GWdocuments will be unavailable during the upgrade windows mentioned above. Users should be able to access GWdocuments all day Saturday and Sunday on those 2 weekends with the possibility of a few minor interruptions. Questions: If you have questions, please contact the IT Support Center at 202-994-GWIT (4948). Technical assistance is available 24 hours a day, 7 days a week.
[Updated: 01/21/2012 | 4:48 PM]
|