Martha is GW's “Virtual Agent,” an easy-to-use channel that gives you access to the information and instructions for the services you want, when and how it is convenient for you. Supported by IBM's Watson Artificial Intelligence, Martha uses an intuitive conversational interface to help you:
Search knowledge base articles
Create/submit service requests
Check the status of your outstanding requests
Provide step-by-step instructional support
Answer frequently asked questions (FAQs)
Integrate with other systems to perform simple tasks
Martha is trained to understand what users want in their own words. Ask a question or state a request just like you would to a live person on the phone or in person. While most of its answers and functionality relate to GW technology support at the moment, the virtual agent can do much more. We are constantly educating Martha on new topics to support the broader GW community. The more questions you ask, the more Martha learns to help you!
Martha is available 24/7/365 to support the GW community. Click here to find out what Martha can help you with.
Web - Visit http://go.gwu.edu/GWiz and select the chat icon on the top of the page. (GW single sign on required).
Text Messaging - Register your mobile number in Digital Workplace and text directly with Martha without having to log in. Click here to register your mobile number. You can also register it within Martha simply by saying, "I want to register my cell with Martha."
