Visitor Technology Guide

Welcome to the George Washington University Division of Information Technology!

The Division of IT serves as a trusted technology partner with the university, evaluating and delivering innovative and collaborative technology solutions that promote and advance teaching, learning research and support for the GW community. Our support services are available to you during your visit to GW campus. If you have technology questions, don't hesitate to contact the IT Support Center through telephone (202-994-4948) or email (ithelp@gwu.edu). Review the resources below for more information about how to connect and available support options. 

NetID

A NetID is a single username that provides access to multiple GW resources including access to the wireless networks.

GW visitors may access GW's guest wireless network, GWconnect for temporary 48 hour access to the Internet.  Visiting scholars who are eduroam members can connect directly via eduroam by connecting to the eduroam wireless network.  

Long term visitors who require a NetID must have a GW sponsor request a GW Affiliate Account through the GW Affiliates Account Central site.

Wireless Internet Access

GWconnect

GWconnect is a wireless network that is reserved for guests of the university including parents, university event attendees and other visitors. 

Connect to GWconnect

 

 

eduroam

eduroam (education roaming) is a secure, worldwide roaming access service developed for the international research and education community, and it allows visitors from participating institutions to connect to the Internet across GW's campuses and when visiting other participating institutions using their university login credentials. For more information and a list of participating U.S. institutions, visit “Where can I eduroam?”. 

 

Email

email

Send an email to ithelp@gwu.edu at any time. 

The IT Support Center, available Monday - Friday, 7:00am - 10:00pm, is your one-stop shop for all of your technology needs at GW, and offers support for the following:

  • GW accounts
  • Email
  • Getting connected: phone, data and cable TV
  • Technical endpoint support: computers, laptops and mobile devices
  • Enterprise applications
  • Commercial off-the-shelf software support

 

GWiz Knowledge Base

The GWiz knowledge base is a resource that allows GW community members to access self-service knowledge about technology and assistance with the Division of IT's services. You may browse the site's categories for specific knowledge by using the "Select a Browse Category" or search the entire database by doing a keyword search.

Self-Service Portal

Any GW student or employee with a NetID account can log in to the self-service GWiz portal using his or her GW NetID (your NetID is the part of your GW email address before the "@") and password.

Guest Portal

If you do not have a GW NetID, you may access the GWiz knowledge base through our guest access portal.

Phone

Call the IT Support Center at 202-994-GWIT (4948) or 4-4948 if calling from a campus phone.

The IT Support Center, available Monday - Friday, 7:00am - 10:00pm, is your one-stop shop for all of your technology needs at GW, and offers support for the following:

  • GW accounts
  • Email
  • Getting connected: phone, data and cable TV
  • Technical endpoint support: computers, laptops and mobile devices
  • Enterprise applications
  • Commercial off-the-shelf software support

 

Website

Submit a web request support ticket on IT.GWU.EDU at any time. 

The IT Support Center is your one-stop shop for all of your technology needs at GW, and offers support for the following:

  • GW accounts
  • Email
  • Getting connected: phone, data and cable TV
  • Technical endpoint support: computers, laptops and mobile devices
  • Enterprise applications
  • Commercial off-the-shelf software support