UPDATE - Degradation to the Virtual Private Network (VPN) Service

This is to notify the GW community that GW IT is aware of an issues connecting to the Virtual Private Network (VPN) and users getting an error message when attempting to connect.

Impact: Customers may receive an error that does not allow them to connect to the secure VPN service. Error message: The VPN Client agent IPsec engine encountered an error.

UPDATE: It has been determined this error is a result of a caching issue. As a workaround, when attempting to connect to the VPN, please use the entire URL for your connection attempt instead of the saved profile. Example: https://go.vpn.gwu.edu/