Tech Update: Resolved - Incoming Call Quality Degradation

The service degradation with voice quality on calls made to GW phones from off-campus phone has been resolved.

Calls to GW numbers should now connect with normal call quality. If you are still experiencing issues, please contact the IT Support Center.


For questions or to report any problems, please contact the Division of Information Technology at 202-994-GWIT (4948), [email protected] or IT.GWU.EDU. For self-help resources and answers to frequently asked questions, please visit the GWiz knowledge base at