IT Support Center

The IT Support Center, available Monday - Friday, 7:00am - 10:00pm, is your one-stop shop for all of your technology needs at GW.

Contact the IT Support Center:

Support Resources

division of it

General Technology Support

The IT Support Center is available to help with your technology needs through 202-994-4948[email protected] or by submitting a ticket. The IT Support Center provides in-person technology support through office hours and scheduled appointments in Academic Center (Rome/Phillips Hall), Room B154. Please contact the IT Support Center to schedule an appointment. 

Hardware Supportpassword changes

Apple warranty support is available at the Buff And Blue Technology Center, located at 2100 Pennsylvania Ave, NW.

GW Accounts



Network & Connectivity

guardChange Your Password


The GW community has access to Symantec Endpoint Protection, an anti-virus software. 

softwareSoftware Downloads

newComputer & Software Recommendations

gwiredGWired Equipment

Please visit the IT Support Center during office hours in Academic Center, Room B154 to check out media converters to connect to GWired.

back up

Backup & Storage



GW students living on-campus can watch and record live TV from any device with Philo



GW community members have access to several training resources, including

tempiettoInformation for Incoming Students, Faculty and Staff

off-boardingInformation for Students, Faculty and Staff Leaving GW

Need Blackboard support? If you're a GW online student or faculty member, call 202-994-4948 and select option 2 for help with Blackboard.

assistanceRemote assistance (for Mac and for PC), which allows Division of IT support analysts to access your computer to provide technical assistance remotely; only use this option when directed to do so by a Division of IT support analyst:

The use of this software of any purposes other than technical support services offered by GW Division of IT and its partners, is prohibited.