That’s what GW IT would like to know, and with new technology partner Happy Signals, we aim to find out.
Since the first week of November, GW IT has begun using software from Happy Signals to help determine satisfaction levels after completion of a Remedy work ticket. It is a 90-day pilot project to determine whether more accurate user assessments are possible and whether they help us boost our game – especially when it comes to measuring impacts to productivity due to tech issues.
When you have a technology issue that requires assistance through a Remedy ticket, we ask that you please take the time to complete the evaluation questions in the email you receive when your problem has been resolved. It will likely help to make your next experience even more hassle-free. Thank you!