Colonial Connect Set Up & Feature Changes

Set up your Colonial Connect Phone & Voicemail

How do I get a GW phone number? 

Visit this information page to learn how to request phone services, including a desktop phone and a voicemail box. You will also be able to make calls, chat and check voicemail from your computer.  If you do not receive a confirmation email within two days of submitting your request, please contact the IT Support Center at 202-994-4948. Most requests are handled by the next business day. 

How do I download Colonial Connect Jabber

Jabber brings phone capabilities to your computer through the integration of chat, voice, video and desktop share in one tool. If you need assistance downloading Jabber, please call the IT Support Center at 202-994-4948. 

Download Jabber

How do I get a headset? 

In order to use Colonial Connect Jabber on your computer, you'll most likely need a headset that is compatible with your laptop. You also have the option of installing Colonial Connect Jabber on your smartphone or tablet (iPhone or iPad recommended). To purchase a headset, visit ibuy.gwu.edu, select Goods and Services, and then Computer Hardware and Software. Click on CDWG, then click on Recommended Headsets. 

What if I need a desktop phone? 

Mac & model on base of phone

If you don't currently have a desktop phone, visit ibuy.gwu.edu, select Goods and Services, and then Computer Hardware and Software. Click on CDWG, then click on Recommended Hard Phones. Once you have your desktop phone, visit here to configure your phone number with your desktop phone. You will need to provide the MAC address and phone model of your desktop phone. The MAC address and phone model can be found on a sticker on the bottom of your phone (see pictures right). If you already have a phone and need to change the name associated with it, please submit a Voice and Data Services Request

Change features on your Colonial Connect phone

Communications options on Digital Workplace allow you to: