Alerts Archive

Past maintenance and IT issues



Scheduled Maintenance to Symantec Endpoint Protection (SEP)

Tuesday, February 25, 2020 - 9:00am to 4:00pm
GW Information Technology (GW IT) will be performing scheduled upgrades to Symantec Endpoint Protection (SEP) beginning Tuesday, February 25, 2020 from 9:00 am - 4:00 pm.

RESOLVED - Automated Employee Groups Degradation

Monday, February 24, 2020 - 1:15pm

This is to notify the GW community that GW IT has completed restoring application access for users impacted by the degraded data feed for employee automated groups.  

Automated Employee Groups Degradation

Monday, February 24, 2020 - 9:30am

This is to notify the GW community that GW IT has identified and are working on an issue with the data feed for employee automated groups.  

Scheduled Upgrades to BMC Remedy ITSM System

Friday, February 21, 2020 - 11:00pm to Saturday, February 22, 2020 - 11:00am
GW Information Technology (GW IT) will be upgrading the BMC Remedy ITSM system, including the following system components, beginning Friday, February 21, 2020 at 11:00 pm through Saturday, Februa

Scheduled Maintenance at Foggy Bottom and Virginia Science & Technology (VSTC) Campuses

Monday, February 17, 2020 - 7:00am to 9:00am
GW Information Technology (GW IT) will be performing scheduled maintenance that will affect Internet connectivity on Foggy Bottom and Virginia Science & Technology Campuses beginning Monday,

Scheduled Maintenance at Rockville Biostatistics Center

Saturday, February 15, 2020 - 8:00pm to 10:00pm

Scheduled Upgrade to myGW Databases

Saturday, February 15, 2020 - 8:00am to 4:00pm
GW Information Technology (GW IT) will be performing scheduled upgrades to the myGW Databases beginning Saturday, February, 15, 2020 from 8:00 am - 4:00 pm.

Scheduled Maintenance Affecting Wired and Wireless Internet

Saturday, February 15, 2020 - 6:00am to 12:00pm
GW Information Technology (GW IT) will be performing scheduled maintenance that will affect wired and wireless Internet connectivity in the following buildings beginning Saturday, February 15, 20

Scheduled Upgrades to BMC Remedy ITSM System

Friday, February 14, 2020 - 11:00pm to Saturday, February 15, 2020 - 11:00am

Scheduled Upgrade to Colonial Connect Self-Service Portal and New Employee On-boarding Portal

Friday, February 14, 2020 - 6:00pm to 7:00pm
GW Information Technology (GW IT) will be performing scheduled upgrades to the Colonial Connect Self-Service and New Employee On-boarding portal on Friday, February 14, 2020 from 6:00 pm –

RESOLVED - Degradation of Jabber Service

Thursday, February 13, 2020 - 2:38pm

This is to notify the GW community that the Colonial Connect Jabber service is fully functioning and no degradations exist.

 

 

 

Degradation of Jabber Service

Thursday, February 13, 2020 - 9:08am


This is to notify the GW community that GW IT is aware that some users are experiencing a degradation of service when using Jabber for calls. 

RESOLVED - Network and Internet Interruption at Aston Hall and 2175K St.

Friday, February 7, 2020 - 4:15pm
This is to notify the GW community that the internet service interruption experienced at Aston Hall and Milken Institute School of Public Health 2175K street has been resolved.

CURRENT UPDATE: 2:15 PM - Network and Internet Interruption at Aston Hall and 2175K St.

Friday, February 7, 2020 - 2:15pm
The internet service provider has notified GW that they have been permitted to enter the site around 2pm to start repairs to the fiber line.
 

CURRENT UPDATE - Network and Internet Interruption at Aston Hall and 2175K St.

Friday, February 7, 2020 - 9:30am

Aston Hall and Milken Institute's 2175K locations continue to experience Internet service interruption.  The Internet service provider is on standby to enter the site once utility repairs

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