Alerts Archive



Reminder - GWireless Login Credentials

Monday, September 29, 2014 - 8:00am to Saturday, October 11, 2014 - 5:30pm

The Division of IT is currently seeing a high volume of users trying to log in to GWireless utilizing their entire email address ([email protected]) instead of just t

NetID Password Reset Outage

Thursday, September 25, 2014 - 9:00pm to 10:00pm

Members of the GW community will not be able to change their passwords using the Account Management Tool or create new NetID accounts during this time period. If you need to urgently reset your password, please contact the IT Support Center using the below information. We apologize for any inconvenience caused by this outage and appreciate your patience.

Scheduled iBuy Travel Booking Tool Outage

Thursday, September 25, 2014 - 12:00pm to Monday, September 29, 2014 - 8:00am

Members of the GW community will not be able to utilize the iBuy Travel booking tool for booking new travel or accessing already booked travel. We apologize for any inconvenience caused by this outage and appreciate your patience.

GWireless Sporadic Network Connectivity - Stabilized

Thursday, September 25, 2014 - 12:00pm to Saturday, September 27, 2014 - 11:59pm

Update:  Division of Information Technology (IT) staff have determined that 

Resolved | Service Degradation - Accessing identity.gwu.edu while offsite

Wednesday, September 24, 2014 - 9:00am to 10:30am

The Division of IT is investigating reports of offsite or remote customers inability to access GW's Identity site identi

Service Degradation - GWireless Network Services at Duquès Hall - Resolved!

Friday, September 19, 2014 - 3:00pm to Saturday, September 20, 2014 - 12:00pm

Resolved as of 9/20/14 12:00 PM

Service Degradation - FB & MV Phone System | Resolved!

Friday, September 19, 2014 - 8:00am to 9:00am

Resolved 9/19/14 9:00 AM

Service Degradation - VPN - RESOLVED

Thursday, September 18, 2014 - 9:30am to 3:30pm

The Division of IT staff are currently investigating reports of service degradation or intermittement access to some of our GW services.

Service Degradation - Novell Services

Thursday, September 18, 2014 - 9:30am

The Division of IT has received reports of degradation to Novell Services. We are currently investigating, and working to resolve this issue as soon as possible.

Service Interruption - GW Network and VoIP Services

Wednesday, September 17, 2014 - 8:00am to 9:10am

The Division of IT is currently tracking an ongoing service degradation with network and VoIP phone services impacting Foggy Bottom users ability to access GW in

Service Degradation to TeamSites - RESOLVED

Monday, September 15, 2014 - 9:00pm to 9:45pm

The Division of IT has received reports of a service degradation to TeamSites. We are currently investigating, and working to resolve this issue as soon as possible.

Service Degradation - Virtual Machines at Gelman Library - RESOLVED

Sunday, September 14, 2014 - 9:30pm to Monday, September 15, 2014 - 2:30am

The Division of IT has received reports of service degradation to virtual machines at Gelman Library.

Scheduled Maintenance to Student Email Services (GWMail) - Complete

Thursday, September 11, 2014 - 11:00pm to 11:10pm

Division of IT Staff will be performing scheduled maintenance this evening to restore student GWMail service to its original configuration, prior to last night's service interruption. Students will not be able to log in to GWMail email service for a 5-minute window between 11:00pm and 11:10pm this evening. Students already logged in to GW email at that time will not be affected. We apologize for any inconvenience caused by this outage and appreciate your patience. Staff and faculty email will not be affected. Maintenance is complete and all systems functioning normally as of 11:10pm.

GW Student Email (GWMail) Service Interruption

Wednesday, September 10, 2014 - 10:20pm

The Division of IT has received reports of interruption to student email services. We are currently investigating, and working with Google to resolve this issue as soon as possible.

Mt. Vernon Cable/TV Maintenance Completed

Wednesday, September 10, 2014 - 11:30am to 3:00pm

In order to resolve an ongoing service degradation with the GW Mount Vernon Cable/TV service, specialists will be performing additional tests today . GW community may experience periodic outages during this period. We apologize for any inconvenience caused by this outage and appreciate your patience.