Alerts Archive

Past maintenance and IT issues



Resolved - Microsoft 2SA (Two-Step Authentication) Service Interruption

Friday, October 18, 2019 - 2:31pm

This is to notify the GW community that the service interruption experienced earlier today with 2SA has been resolved.  

Microsoft 2SA (Two-Step Authentication) Service Interruption

Friday, October 18, 2019 - 10:49am
This is to notify the GW community that GW IT Support Center has received multiple reports of 2SA (two-step authentication) authentication failures.

Scheduled Maintenance to Colonial Connect Phone Service

Thursday, October 17, 2019 - 10:00pm to Friday, October 18, 2019 - 3:00am

GW Information Technology (GW IT) will be performing scheduled maintenance to Colonial Connect Phone Service beginning Thursday, October 17, 2019 at 10:00 pm through Friday, October 18, 2019 at 3:0

Resolved - Identity Maintenance Update - Accounts Lockout

Thursday, October 17, 2019 - 9:45pm
This is to notify GW IT staff and Local Support Partners that the issue identified earlier this evening with accounts lockout has been resolved. 
 

Identity Maintenance Update - Accounts Lockout

Thursday, October 17, 2019 - 6:00pm
 
This is to notify the GW community that an issue has been identified during the ongoing maintenance of Identity services that is impacting user accounts.

Identity Services Unavailable :Scheduled Maintenance for NetID Account Claim and Password Reset

Wednesday, October 16, 2019 - 8:00pm to Sunday, October 20, 2019 - 10:00pm

Scheduled Maintenance to the Tableau Server

Friday, October 4, 2019 - 5:00pm to 10:00pm

GW Information Technology (GW IT) will be performing scheduled maintenance to the Tableau Server on Friday, October 4, 2019 from 5:00 pm - 10:00 pm.

Scheduled Upgrades to Wireless Internet Connectivity in Potomac House

Saturday, September 28, 2019 - 2:00am to 8:00am

GW Information Technology (GW IT) will be performing scheduled upgrades to wireless Internet connectivity in Potomac House, 7th through 10th floors, on Saturday, Sep

Multiple Service Interruptions: VSTC

Friday, September 20, 2019 - 2:20pm
This is to notify the GW community that the IT Support Center has received multiple reports of inability to access several services, mostly from the VSTC.

Scheduled Maintenance to Colonial Connect Phone Services

Tuesday, September 17, 2019 - 10:00pm to Tuesday, September 24, 2019 - 2:00am

GW Information Technology (GW IT) will be performing scheduled maintenance to Colonial Connect Phone Services on the following dates:

Scheduled Upgrade to the Windows Operating System on the Cognos Production Servers

Saturday, September 14, 2019 - 8:00am to 5:00pm

GW IT will be performing a scheduled upgrade to the Windows Operating System on the Cognos production servers on Saturday, September 14, 2019 from 8:00 am to 5:00 pm. 

Outage of Box Services

Thursday, September 12, 2019 - 1:01pm
Box has reported an outage of multiple components of Box Services.  Box is engaging all their teams to identify the cause and take steps towards remediation.
 

RESOLVED: Service Degradation GW Documentum

Thursday, September 5, 2019 - 12:37pm
This is to notify the GW Community that the problem reported with pull down menus in GW Documentum has been resolved. 

Update: Secure LDAP Authentication Issues for Multiple Applications

Wednesday, September 4, 2019 - 12:36pm

This is to notify the GW community that GW continues to experience issues with multiple applications that utilize Secure LDAP authentication processes for logging in. . 

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