The Division of Information Technology tracks and publishes measurements to evaluate our customer support, email security and communication services. The following metrics are updated on a monthly basis to reflect our progress in delivering effective and reliable services to the GW community.
Help Desk Performance
More on IT Help Desk performance
Email Security Performance
More on email security performance
Communications Performance
More on communications performance
Help Desk Performance
| Help Desk Resolved Tickets (January - May 2010) | ||
| Resolved Tickets: January (3011) February (2181) March (3159) April (2880) May (3444) |
|
The Division of Information Technology provides customer support to the Foggy Bottom, Mount Vernon and Virginia Science and Technology campuses through the IT Help Desk. |
More on IT Help Desk performance
Email Security Performance
| Email Security Performance (May 2010) | |
| |
The Division of Information Technology
provides email security services to GW students, staff, faculty, alumni, contractors and all other account holders through the Division of IT Information Security Office. |
More on email security performance
Communications Performance
| Calls Into GW Speech Directory (January - May 2010) |
||
| Total Calls: January (13,887) February (11,610) March (13,368) April (13,105) May (12,246) |
The Division of Information Technology provides the University's first line of communication through the GW Speech Directory (202-994-1000). |
|
More on communications performance
