Multi-Line Telephone Sets
How do I add an additional person to a call (conference calling)?
- Press "Conf"
- Dial the number of the third party.
- Press "Conf" again to add the
original party, and all three are joined.
To add a call that is already on hold to another call you are connected to:
- Press "Conf."
- Press the call appearance button of the call on hold.
- Press "Conf" again.
How do I adjust the volume of my phone?
This button, located under the numeric dialing pad, allows you to adjust the volume of your ring while your handset is on-hook and the volume of your conversation or speakerphone while off-hook.
If you are in speakerphone mode, the volume change will affect the speakers on your phone. If you are on the handset, the volume change will affect the level of the callers voice through the handset. If nothing is engaged, the ringer volume will be adjusted.
To increase the volume:
Press the arrow-up button repeatedly until you attain a comfortable volume.
To decrease the volume:
Press arrow-down button repeatedly until you attain a comfortable volume.
How do I automatically redial a previously busy or unanswered extension?
This feature allows you to redial the last number that you dialed whether it was a campus call or an off-campus call.
Press "Redial," and the speakerphone will be automatically activated,
OR
pickup the handset and press "Redial." The last number dialed will be
redialed.
How do I change the sound of my ring?
Offices with many phones all within earshot of each other may find it useful to have different rings for different extensions, so staff can distinguish calls for a particular line. The "Ring" feature allows you to select
the ring for your phone from eight different patterns.
To select your personalized ring:
- Press "Conf/Ring" (when the
handset is in the cradle, the "Conf" button acts as the Ring button).
- Continue to press "Conf/Ring" to hear all eight patterns.
- When you hear the ring that you would
like, do not press "Conf/Ring" again. You will hear it
two more times in confirmation, and then it will be automatically saved as your ring.
How do I determine whether the lights on my phone are working properly?
- Press the "Trnsfr/Test" button. (When the headset is in the cradle, the Transfer (Trnsfr/Test)
button acts as the Test button.)
- You will see the lights on your Avaya
phone light up and cycle through each bulb.
- Release the button to end the test.
How do I drop the last person added in a conference call?
Press the "Drop" button. The last person who joined the call (or was
added to the call) will be disconnected.
How do I get a dial tone after dialing a busy call without hanging up?
Press the "Drop" button or select another appearance of your number
on the phone and press the button next to that appearance.
How do I place a call?
Please see communication services dialing information.
How do I put a call on hold?
To put a call on hold while you answer another call, press the "Hold" button.
To return to the call on hold, press the call appearance button of the call
on hold. This call appearance will have a blinking green light next to it to
indicate there is a call on hold on this line. The light will return to
solid red when you take the call off hold.
How do I temporarily keep my phone from ringing?
The "Send Calls" (SAC) button is used when you do not want your
telephone to ring, but want to send your calls directly to your Call Coverage Path (which may either be Voice Mail, an Executive Assistant, or a combination of the two items).
To send calls:
Press the "SAC" button. The Send Calls light will illuminate. You can
also
dial *3 if you do not have button programmed.
To cancel send calls:
Press the "SAC" button. The Send Calls light will go out, or dial #3.
Note - This feature must be programmed onto your phone. If you do not have a Send All Calls button (SAC) then please submit a request to issorder@gwu.edu to have one programmed on your telephone set.
How do I temporarily redirect (or forward) my calls to another extension?
To forward all your calls to another extension take the following steps:
- Pick up the handset and get a dial-tone.
- Dial *(star) 2 you will hear a dial tone.
- Dial the campus extension where you want
to forward your phone calls. You will hear a
stuttering dial tone.
- To stop the forwarding pick up the
handset and dial #2. You will hear a stuttering dial tone
for confirmation.
How do I temporarily restrict the person I am speaking with from hearing me or background noise?
Press the "Mute" button on your phone. This will stop all sounds from
your end of the conversation.
How do I transfer a call?
- While you have the call you want to
transfer on the line, press the "Transfer" (Trnsfr) button.
You will get a dial tone.
- Dial the 5-digit extension you want to
transfer your call to.
- You may either stay on the line and
announce the call you are transferring or you can press
the Transfer button for a second time and the call will be transferred and you will no longer
be on your phone.
How do I use the speakerphone?
While you are on the line, simply press the "Speakerphone" (Spkr)
button. You may put the handset back in the cradle on the phone without losing the call while the speakerphone is active. To hang up, press the "Spkr"
button again.
Please note: Speakerphones are very sensitive instruments and will give preference to your end of the conversation. If you have a lot of background noise in your office, the phone may not let you hear everything that is being said because it will keep blocking out the person on the incoming line to make sure they hear the sounds on your end of the conversation. To avoid this it is important to have a minimum of noise in the background in your office. If you are not speaking, but just listening to a conversation on the speakerphone, it is recommended that you utilize the mute button to overcome this feature.
How do I use my phone to answer a call that is ringing on someone else's phone?
To use this feature you must already be part of a designated call-pickup
group. If you are not sure if your office has a call pick-up group established, send a request for information to issorder@gwu.edu.
Once you are part of a call pick up group, you can pick up any other ringing phone that is also in your established group by pressing #4 on your phone. The call will then be answered on your set.
Requests
How do I report trouble with a phone or request phone repair?
If you are having trouble with your phone, please call the Division of IT Help Desk at 202-994-5530. The Help Desk staff will take you through the following triage steps to ascertain the nature of the problem and identify the speedy path towards correcting the problem.
Voice Help Desk Repair Ticket Triage:
- What is the nature of the problem?
- What is the telephone number in trouble?
- What Building and room number is the
phone in?
- What type of phone is on the malfunctioning line?
- If analog - Have you tested the phone
equipment on another working jack or by
using another phone to confirm the problem is not in the equipment?
- If digital - Helpdesk should status
station in the switch and confirm status. Put results
in Remedy Ticket.
- Is the phone plugged securely into the
jack?
- If static on line are all handset cords
seated firmly into their outlets?
- Have there been any recent adds moves or
changes associated with the telephone line?
- The Division of IT Help Desk should check coverage
paths and make sure that there are no call
routing issues.
Note: If this is a student repair issue, please report it to Student
Technology Services.
How do I reset my voice mail password?
If you have forgotten your voice mail password, you will need to get it
reset to the default password of 1 + #. To do this, send a written request to ithelp@gwu.edu. Be sure to specify the extension you would like to have the voice mail password reset on in your order.
How do I report data connectivity trouble?
Please call the Division of IT Help Desk at 202-994-5530.
How do I request training for my group or department?
To schedule a telephone training session for your working group, please
email issorder@gwu.edu. We will assign a trainer to coordinate timing and to set-up a training session for your team.
How do I request billing changes or inquiries?
Please email issorder@gwu.edu for billing changes or inquiries.
Services
How do I request a phone repair?
If you are having trouble with your phone, please call the Division of IT Help Desk at 202-994-5530.
If this is a student repair issue, please report it to Student Technology Services.
How do I request to add, move, or change a phone?
Please visit the voice and data orders page.
How do I request a data connectivity add, move, or change?
Please visit the voice and data orders page.
How do I change the caller ID name associated with an extension?
Please send an email to issorder@gwu.edu. In your order, be sure to include the telephone number that is to be affected by the change and the name you want to appear when you are making an on campus call. Please note that all external calls show up as coming from The George Washington University 202-994-1000 for the Foggy Bottom and
How do I reset my voice mail password?
If you have forgotten your voice mail password, you will need to get it
reset to the default password of 1 + #. To do this send a written request via email to ithelp@gwu.edu. Be sure to specify the extension you would like to have the voice mail password reset on in your order.
Contact
How do I contact the Division of IT Help Desk?
You can contact the Division of IT Help Desk by calling 202-994-5530. The Division of IT Help Desk is open Monday through Friday from 7 am to 10 pm.
How do I contact Communication Services?
You can contact Communication Services by calling 202-994-5100 or
emailing issorder@gwu.edu. Fax communications should be sent to 202-994-0458.
Where is Communication Services located?
Virginia Science and Technology Campus: Building II,
Foggy Bottom Campus:
What are the hours of operation for Communication Services staff?
The Communication Services staff is on duty Monday through
Friday from 8 am to 5 pm
How do I request EC500?
Please submit a request to issorder@gwu.edu.
How do I request Digital Television for Foggy Bottom or
Contact the Division of IT Help Desk at 202-994-5530 with questions or submit a request to issorder@gwu.edu.
How do I request to use the Polycom?
Submit a request to issorder@gwu.edu.
